1.1   BPme Rewards and www.bpmeRewards.co.uk is operated by BP Oil UK Limited, of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, registered in England and Wales under company number 00446915. Its VAT number is GB 243 5105 93. BP Oil UK Limited is the promoter of BPme Rewards and BPme Rewards cards remain its property at all times.

1.2   Throughout our Terms, References to "BP", "we", "us", and "our", means BP Oil UK Limited and "you," and "your," means you. BP and you are referred to collectively as the "Parties" and individually as a "Party". Where we use the word "Terms", this refers to all our terms and conditions listed in the Index. "BPme Rewards Points" refers to BPme loyalty points issued as part of our BPme loyalty programme. "BPme App" refers to our BPme application.

1.3   If you have any questions on these Terms please see the FAQ page or contact us on 0800 402 402 or at www.bpmeRewards.co.uk. Lines are open 08:00 to 18:00.  Calls are free from landlines, but charges may apply if you call from a mobile.  Calls may be monitored or recorded for quality and training purposes.

1.4   Additional terms may apply for other features of BPme Rewards.  We may also cancel or change the BPme Rewards scheme and/or these Terms at any time.  Where we add new terms, change these Terms or change or cancel the BPme Rewards scheme, we will tell you beforehand. 

1.5   These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. In the event of any inconsistency between the Tabs in these Terms, the following shall precedence order shall apply: (a) General Terms; (b) Rewards Catalogue Terms; (c) Loyalty Terms; and (d) BP Website Terms. To the extent you have purchased an eGift Card, the Amazon eGift Card Terms or M&S eGift Card Terms (as applicable to your eGift Card) shall take precedence.

1.6   Each of the provisions in these Terms operate separately. If a court or relevant authority decides that any of the provisions in these Terms (or a part of them) are unlawful, the remaining provisions (or parts) will remain in full force and effect.

1.7   These Terms are between you and us.  No other person will have any right to enforce any of these Terms. Neither of us will need to get the agreement of any other person in order to exercise our rights under these Terms. 

1.8   Even if we delay in enforcing our Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking our Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

1.9   We may transfer our rights and obligations under these Terms to another organisation.  We will tell you if this happens and, if you are unhappy with the transfer, you may choose to leave BPme Rewards.  You may only transfer your rights or obligations under these Terms to another person if we agree to this in writing.

1.10   These Terms are governed by English law. You and we can bring legal proceedings in relation to these Terms in the English courts, or, if you are based in another part of the UK (i.e. Scotland, Wales or Northern Ireland), you can bring proceedings in the relevant court if an issue arises in relation to goods, services or digital content supplied to you.  

1.11   Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note that, while the UK forms part of the European Union, disputes in relation to the sale of goods, services and digital content may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

1.12   Our Privacy Statement sets out the ways in which we will collect, store and use your personal data in connection with the BPme Rewards scheme. This include details of your privacy rights, including your rights to access and request correction of any of your personal data that we hold, as well as how to manage your direct marketing contact preferences. Please read our Privacy Statement carefully.

1.13   These Terms were last updated on 28th September 2021​

1.   Loyalty Terms

1.1   These are the terms and conditions on which we provide our BPme Rewards loyalty programme, including eligibility, earning BPme Rewards Points and redeeming Rewards. Please read these Loyalty Terms carefully to understand the permissions and restrictions in relation to our BPme Rewards loyalty programme.

2.   Eligibility and Registration

2.1   You must be at least 16 years old and live in the UK to participate in BPme Rewards.

2.2   You can earn BPme Rewards Points on qualifying sales (see Earning Rewards below) before you have registered your BPme Rewards card. However, you must register your BPme Rewards card to redeem BPme Rewards Points you have earned and to access other features of BPme Rewards.

2.3   You must register your BPme Rewards card within 12 months of first using it.  If you do not register, all BPme Rewards Points earned on your BPme Rewards card will be lost and we may cancel your card.

2.4   You can link 5 plastic cards, one digital card and up to 3 key fobs to your BPme account. 

Earning Rewards

2.5   You can use your BPme Rewards card to earn BPme Rewards Points at participating service stations. 

2.6   Where we say "card" in these terms, we mean both your physical card and, and if you have registered on BPme, your digital card.

2.7   You can view your balance of BPme Rewards Points in your online account or your BPme App.

2.8   We may deduct BPme Rewards Points you have earned on an eligible sale if you later return or exchange the relevant goods, or you are refunded the purchase price. We only sell age-restricted products if you meet the minimum age requirement. If we believe you look under 25 years old, we will ask you for a valid proof of age for certain purchases.

Earning BPme Rewards Points

2.9   You will earn:

(a) 1 BPme Rewards Point for every 1 litre of Regular fuel you buy from a participating BP service station;

(b) 2 BPme Rewards Points for every 1 litre of Ultimate fuel you buy from a participating BP service station; and/or

(c)1 BPme Rewards Point for every £1 spent on goods in participating BP service stations.

We may change how many BPme Rewards Points you earn on qualifying sales.  We will tell you if we do this.

2.10   BPme Rewards Points cannot be earned on:

(a)BP PLUS bunker, Keyfuels, UK Fuels, OMV, Circle K and ENI, UTA, Total fuel card transactions;

(b)tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up and lottery; or

(c)purchases from non-participating stores at BP service stations. Such stores will include for example Sainsbury’s, Tesco, Morrisons or other stores which either operate a nationally recognised loyalty programme in relation to shop goods and services or otherwise do not permit BP to issue loyalty rewards on their goods. In such instances, BPme Rewards Points can however still be earnt on fuel purchases and car wash services at the relevant service station.

(d) purchases through the Deliveroo app.

2.11   We may also exclude other products from time to time and, if we do, we will tell you what they are.

2.12   Except as explained in Section 2.9 above, there is a minimum spend to earn BPme Rewards Points of £1.00, which we may amend from time to time. 

2.13   You must present your BPme Rewards card at the checkout to earn BPme Rewards Points and other selected rewards on your qualifying sales. If you are paying for fuel using the BPme App, and have opted into BPme Rewards on the BPme App, you will automatically earn BPme Rewards Points on qualifying sales.

2.14   If you do not have your BPme Rewards card when you checkout, you can request a BPme Rewards IOU, which you can use to add the earned BPme Rewards Points to your account next time you visit us.  BPme Rewards IOUs are only issued for BPme Rewards Points.

2.15   BPme Rewards IOUs will expire 14 days after we issue them to you.  You must present your IOU, together with your BPme Rewards card in a BP store in order to add these BPme Rewards Points to your account. You cannot add any BPme Rewards Points to your account from an expired IOU.

2.16   We may add restrictions on the collection and redemption of BPme Rewards Points from time to time. We also may investigate and restrict our BPme Rewards Points offering where we suspect fraud, misuse or abuse of our programme, without further notice. Please contact us for more information.  

2.17   Your BPme Rewards Points do not have an expiry date, but unspent BPme Rewards Points will be lost if your account is closed or if we end BPme Rewards before you redeem them (see Ending your Account below).

2.18   We will endeavour to add BPme Rewards Points to your account within 28 days.

2.19   We reserve the right to correct incorrect BPme Rewards Points balances. 

2.20   Ticket @ Till Promotions. Available on all BP fuel and shop transactions*. Hand the voucher to the cashier with your BPme Rewards card when making the qualifying purchase set out on the voucher itself. If all conditions are met, the points will be added to your account within 28 days. *Exclusions apply: BPme Reward points cannot be earned on BP PLUS bunker fuel card transactions tobacco and related products, phone cards, baby milk, postage stamps, utility cards, e top-up and lottery or purchases from non-participating concessions at BP service stations. A BPme Rewards till voucher has no cash value, can only be used once and cannot be used in conjunction with any other BPme Rewards points offer. BP reserves the right to withdraw or amend this promotion if necessary due to reasons beyond its control. Your statutory rights are not affected. BPme Rewards till vouchers are and shall remain the property of BP Oil UK Limited, Chertsey Road, Sunbury On Thames, Middlesex, TW16 7BP

2.21   Registration Promotion. Register at bpmerewards.co.uk today and receive 1000 bonus points. Offer valid between between 05.01.22 and 28.02.22. Bonus points will be awarded automatically within 28 days of successful registration. Subject to availability. BP reserves the right to withdraw or amend this promotion if necessary due to reasons beyond its control. Notice of withdrawal may be given at www.bp.co.uk or in-store. The decision of BP will be final. Your statutory rights are not affected. Promoter: BP Oil UK Limited, Chertsey Road, Sunbury On Thames, Middlesex, TW16 7BP.

Other Rewards

2.22   We may run extra offers or promotions from time to time through which you can earn additional BPme Rewards Points.

2.23   These extra offers or promotions may have additional terms, which will apply to them.  Depending on the nature of such offers or promotions, promoter employees may be excluded from participating.   We will tell you what these additional terms are before we start the offer or promotion.  By participating in an offer or promotion, you will be treated as having accepted its additional terms.

3.   Redeeming Rewards 

3.1   Redeeming BPme Rewards Points

3.2   BPme Rewards Points have no value until converted into redeemable currency.  The standard conversion rate is: 2 BPme Rewards Points equals 1 pence which we may update from time to time.  BPme Rewards Points cannot be sold, traded or exchanged for cash.

3.3     BPme Rewards Points can be redeemed in any increment over 200 BPme Rewards Points.  So, for example, 622 earned BPme Rewards Points will be shown in your account as £3.11p.  This means, when converted, you will have 3 pounds, and 11 pence you can redeem. However, you will not be able to redeem any amount under 200 points/£1, for example a single item which is £0.50 in a basket will not be able to be redeemed with 100 points.

3.4   You can redeem your BPme Rewards Points on eligible purchases only.  Subject to the exclusions set out in Section 3.8 and Section 3.9 below, these are:

(a)purchases of fuel at participating BP service stations;

(b)purchases of goods and services in participating BP service stations and partners;

(c)purchases in the Redeem section of the BPme Rewards website, which you can access from the Redeem section in your BPme App (additional terms and conditions apply to purchases in the Redeem section). Please review our Amazon eGift Card Terms and/or M&S eGift Card Terms for more information.

3.5   We may introduce additional eligible purchases in the future.  If we do, we will tell you what these are.

3.6   In relation to in-store purchases, where available, BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on the purchase. 

3.7   You must present your BPme Rewards card (plastic or digital) at the checkout in store to redeem BPme Rewards Points on your qualifying sales.  In relation payments at our pumps, please note the BPme App may not support the in-app redemption feature immediately at launch, please check your BPme App for details.  

3.8   BPme Rewards Points cannot be redeemed:

(a)when using a Fuelcard (BP branded or otherwise) to pay for the relevant transaction;

(b)on tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up and lottery; or

(c)where purchases are made through a separate branded concession payment point. 

3.9   We may also exclude other products from time to time and, if we do, we will tell you what they are.

3.10   You can choose how many BPme Rewards Points you collect and/or redeem in a transaction but you can only collect and/or redeem 200 BPme Rewards Points for every 5 litres of fuel you are purchasing. 

3.11   Where goods or services are purchased, and then refunded, we will refund your BPme Rewards Points. These BPme Rewards Points will reach your account within 72 hours. 

4.   BPme Rewards Catalogue and Redeem section of the website

4.1   You may redeem your BPme Rewards Points at the BPme Rewards Catalogue and Redeem section of the website.  Additional terms and conditions apply to these purchases – please see our Rewards Catalogue Terms for more information.

5.   Lost/Stolen BPme Reward Cards

5.1   You must keep your BPme Reward card and your login details for your online account and BPme App safe.

5.2   Please keep your personal details up to date.  You can do this by going online to www.BPmeRewards.co.uk and updating your personal information in the "My Profile" section. We will not be responsible for any loss of BPme Rewards Points including the closure of your account under Section 6.3 if you do not keep your account details up to date.

5.3   You must tell us as soon as possible, if your BPme Reward card is lost or stolen, or if you believe your online account or BPme App has been accessed without your permission.  You can do this by calling our careline on 0800 402 402. It is your responsibility to contact us if your card is lost or stolen or if your account has been accessed without your permission.

5.4   We will have no responsibility for any unauthorised use of your BPme Rewards Points.

6.   Ending Your Account

6.1   You may choose to leave the BPme Rewards scheme at any time.  If you do so, we will cancel your BPme Rewards card and you will lose any BPme Rewards Points that you have not spent before you leave.

6.2   We may cancel your BPme Rewards card and close your account if you do not use your card for 2 years.  Before we do this, we will tell you and give you a reasonable opportunity to start using your card again.

6.3   We may also cancel your card and close your account if we reasonably believe that:

(a)you have broken any of these Terms (or any additional terms we have told you about);

(b)you are abusing the BPme Rewards scheme or using your BPme Rewards card in a dishonest or fraudulent way (or are trying to do any of these things); or

(c)you have provided us with false, incomplete or misleading information,

and, if we cancel your card and close your account for any of the above reasons, you will lose any BPme Rewards Points that you have earned, but not spent at that time.

"   We may also cancel your card and close your account if we decide to end the BPme Rewards scheme, which we may do in our discretion.  If we decide to do this, we will tell you beforehand and give you a reasonable opportunity to redeem your BPme Rewards Points.

6.5   If the redeemable currency in your account has a value of more than £2,000 then we may ask you to give us additional information about yourself to verify your identity.  If we cannot verify you from this information then we may cancel your card and close your account (please see Section 6.3(b)).

1. Amazon eGift Card Terms

1.1 These Amazon eGift Card Purchase Terms (the “Amazon Purchase Terms”) set out the terms and conditions which govern your purchase of Amazon eGift Cards from the BPme Rewards Redeem section of the website and is an agreement between you and bp. Capitalized terms have the meanings given to them in Section 12 of these Amazon Purchase Terms.

1.2 When you place an eGift Card Order, including by clicking ‘Proceed’, then ‘Confirm redemption', you agree to be bound by these Amazon Purchase Terms. You also acknowledge that your purchase and subsequent use of an eGift Card and/or Amazon services are subject to Amazon's terms and conditions (available at www.amazon.co.uk and as may be updated from time to time) (“Amazon Terms”)(“Aggregate Terms”).

2. Order

2.1 You must have an Amazon Account to use and redeem the eGift Cards.

2.2 You may make an eGift Card Order via the Redeem section of the website in exchange for your BPme Rewards Points. Our acceptance of your eGift Card Order will take place when we email you to confirm receipt of your eGift Card Order, at which point a contract will come into existence between you and us. 

2.3 If we are unable to accept your order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the eGift Card. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the eGift Card.

2.4 The Redeem section of the website is solely for the promotion of eGift Cards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.1 We aim to make the eGift Cards available to you as soon as we accept your eGift Card Order and in any event within twenty-four (24) hours after the day on which we accept your eGift Card Order. Where we deliver the eGift Cards to you immediately, you agree that you will not have a right to change your mind.

3.2 eGift Cards will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the eGift Cards is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any eGift Cards you have paid for but not received.

4. Provision of eGift Cards

4.1 You will be able to exchange your BPme Rewards Points for eGift Cards as set out in www.bpmeRewards.co.uk/redeem. eGift Cards will be offered in denominations of five pounds sterling (£5) and ten pounds sterling (£10).

4.2 The eGift Card will be your responsibility from the time we deliver the eGift Card to you.

5. Price and Payment

5.1 The price of the eGift Cards will be the value of BPme Rewards Points indicated on the order pages of the and Redeem section of the website when you placed your eGift Card Order. We take all reasonable care to ensure that the price of the eGift Card advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the eGift Card you order.

5.2 You must pay for the eGift Cards by an exchange of BPme Rewards Points via the and Redeem section of the website before we make them available to you.

5.3 We will not charge you any fees in connection with the delivery of eGift Cards under these Amazon eGift Card Terms.

5.4 It is always possible that, despite our best efforts, some of the eGift Cards we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

5.5 BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on the purchase. If the price of the goods and/or services is less than this value, no change will be given.

6. Use of eGift Cards

6.1 You understand that Amazon is not a sponsor in connection with the eGift Cards offered under these Amazon Purchase Terms or any related promotions, incentives or other use of Claim Codes. bp makes no representations on behalf of or concerning Amazon or any of its Affiliates.

6.2 You cannot reload or resell the eGift Cards. You cannot use the eGift Cards for payment outside of www.amazon.co.uk or its affiliated properties or websites, for advertising, marketing, sweepstakes, promotional or commercial purposes. You cannot redeem the eGift Cards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.3 You cannot transfer a portion or all of your Amazon.co.uk Account balance to another Amazon.co.uk account.

6.4 We and Amazon reserve the right to void or reject any eGift Card or Claim Code that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace eGift Cards or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.5 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.6 Please liaise with Amazon's customer service team regarding matters relating to the use and redemption of the eGift Card.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the eGift Card, how we are performing and why you decide to end this contract. 

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the eGift Card replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any eGift Cards which have not been provided. The reasons are:

(a) we have told you about an error in the BPme Rewards Points price or description of the eGift Card you have ordered and you do not wish to proceed; or

(b) there is a risk that supply of the eGift Cards may be significantly delayed because of events outside our control.

7.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the eGift Cards, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for an eGift Card at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the eGift Cards, for example, your email address; or

(b) you are in breach of any of the Aggregate Terms.

9. Problem with eGift Card 

9.1 If you have any questions or complaints about the eGift Card, please contact us. You can telephone our careline on 0800 402 402.

9.2 We are under a legal duty to supply eGift Cards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the eGift Cards through Amazon websites (including without limitation the purchase of goods or services) are between you and Amazon and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Amazon in relation to the subsequent use of the eGift Cards through Amazon Sites.

10.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the eGift Cards and for defective eGift Cards under the Consumer Protection Act 1987.

10.4 If defective eGift Cards which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the eGift Cards for domestic and private use. If you use the eGift Cards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the eGift Cards to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the eGift Cards late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.2 If you have any questions on these terms please contact us:

(a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only;

(b) contact us at bpmeRewards@bp.com; or

(c) visit our website at www.bpmeRewards.co.uk/help

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. Definitions

12.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

12.2 “Amazon” means Amazon EU SARL.

12.3 “Amazon Account” means a registered account with an Amazon Site, which permits you to purchase eGift Cards and services from the applicable Amazon Sites.

12.4 “Amazon Sites” means those websites located at https://www.amazon.co.uk and certain other websites owned and operated by Amazon or its Affiliates, as specified by Amazon from time to time, including any of its successors or replacements.

12.5 “BPme Account” means the registered account.

12.6 “Claim Code” means the unique identifier issued by Amazon that may be redeemed for the denominated value via the Amazon Site(s) subject to the Aggregate Terms.

12.7 “eGift Card” means a voucher containing a Claim Code.

12.8 “eGift Card Order” means an order offer placed by you for the purchase of eGift Cards.

1.1 These Love2Shop Reward Purchase Terms (the “Love2Shop Purchase Terms”) set out the terms and conditions which govern your purchase of Love2Shop Digital Reward Codes (“L2S Rewards”) from the Redeem section of the website and is an agreement between you and bp. Capitalized terms have the meanings given to them in Section 12 of these Love2Shop Purchase Terms.

1.2 When you place a L2S Reward order (“Order”), including by clicking ‘Proceed’, then ‘Confirm redemption', you agree to be bound by these Love2Shop Purchase Terms. You also acknowledge that your purchase and subsequent use of a L2S Reward and/or Love2Shop services are subject to Love2Shop's terms and conditions (available at https://love2shop.co.uk/site-tcs and as may be updated from time to time) (“Love2Shop Terms”)(“Aggregate Terms”).

2. Order

2.2 You may make an Order via the Redeem section of the website in exchange for your BPme Rewards Points. Our acceptance of your Order will take place when we email you to confirm receipt of your Order, at which point a contract will come into existence between you and us.

2.3 If we are unable to accept your Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the L2S Reward. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the L2S Reward.

2.4 The Redeem section of the website is solely for the promotion of L2S Rewards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.1 We aim to make the L2S Rewards available to you as soon as we accept your Order and in any event within twenty-four (24) hours after the day on which we accept your L2S Reward Order. Where we deliver the L2S Rewards to you immediately, you agree that you will not have a right to change your mind.

3.2 L2S Rewards will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the L2S Rewards is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any L2S Rewards you have paid for but not received

4. Provision of L2S Rewards

4.1 You will be able to exchange your BPme Rewards Points for L2S Rewards as set out in the BPme Rewards website.

4.2 The L2S Reward will be your responsibility from the time we deliver the L2S Reward to you.

6. Use of L2S Rewards

6.1 You cannot resell the L2S Rewards. You cannot redeem the L2S Rewards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.2 We and Love2Shop reserve the right to void or reject any L2S Reward that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace L2S Rewards that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 Please liaise with Love2Shop customer service team regarding matters relating to the use and redemption of the L2S Reward.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the L2S Reward, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the L2S Reward replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section

7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any L2S Rewards which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the L2S Reward you have ordered and you do not wish to proceed; or b) there is a risk that supply of the L2S Rewards may be significantly delayed because of events outside our control.

7.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the L2S Rewards, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for a L2S Reward at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the L2S Rewards, for example, your email address; or (b) you are in breach of any of the Aggregate Terms.

9. Problem with L2S Reward

9.1 If you have any questions or complaints about the L2S Reward, please contact us. You can telephone our careline on 0800 402 402. 9.2 We are under a legal duty to supply L2S Rewards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the L2S Rewards through Love2Shop or third-party websites (including without limitation the purchase of goods or services) are between you and Love2Shop and/or the relevant third-party website. We are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Love2Shop or other third parties in relation to the subsequent use of the L2S Rewards through Love2Shop Sites and third-party Sites.

10.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the L2S Rewards and for defective L2S Rewards under the Consumer Protection Act 1987.

10.4 If defective L2S Rewards which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the L2S Rewards for domestic and private use. If you use the L2S Rewards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the L2S Rewards to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the L2S Rewards late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.2 If you have any questions on these terms please contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; (b) contact us at BPmeRewards@bp.com; or (c) visit our website at www.BPmeRewards.co.uk/help.

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. Definitions

12.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

12.2 “Love2Shop” means [insert registered company details].

12.4 “Sites” means the Love2Shop website located at https://love2shop.co.uk/ and certain other websites owned and operated by Love2Shop or its Affiliate and any other third party websites where L2S rewards are accepted, as specified by Love2Shop from time to time, including any of its successors or replacements.

12.5 “BPme Account” means the registered account.

12.6 “Digital Reward Code” means the unique identifier issued by Love2Shop that may be redeemed for the denominated value via Site(s) subject to the Aggregate Terms.

12.8 “Order” means an order offer placed by you for the purchase of L2S Reward

1. M&S eGift Card Terms

1.1 These M&S eGift Card Purchase Terms (the “M&S Purchase Terms”) set out the terms and conditions which govern your purchase of M&S eGift Cards from the Redeem section of the website and is an agreement between you and bp. Capitalized terms have the meanings given to them in Section 14 these M&S Purchase Terms.

1.2 When you place an eGift Card Order, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these M&S Purchase Terms. You also acknowledge that your purchase and subsequent use of an eGift Card and/or M&S services are subject to M&S's terms and conditions at Section 12 (“M&S Terms”)(“Aggregate Terms”).

2. Order

2.1 You can make an eGift Card order via the Redeem section of the website in exchange for your BPme Rewards Points. Our acceptance of your eGift Card Order will take place when we email you to confirm receipt of your eGift Card Order, at which point a contract will come into existence between you and us. 

2.2 If we are unable to accept your order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the eGift Card. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the eGift Card.

2.3 The Redeem section of the website is solely for the promotion of eGift Cards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.1 We aim to make the eGift Cards available to you as soon as we accept your eGift Card Order and in any event within twenty-four (24) hours after the day on which we accept your eGift Card Order. Where we deliver the eGift Cards to you immediately, you agree that you will not have a right to change your mind.

3.2 eGift Cards will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the eGift Cards is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any eGift Cards you have paid for but not received.

4. Provision of eGift Cards

4.1 You will be able to exchange your BPme Rewards Points for eGift Cards as set out in the BPme Rewards website. 

4.2 The eGift Card will be your responsibility from the time we deliver the eGift Card to you.

5. Price and Payment

5.1 The price of the eGift Cards will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the website when you placed your eGift Card Order. We take all reasonable care to ensure that the price of the eGift Card advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the eGift Card you order.

5.2 You must pay for the eGift Cards by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you. 

5.3 We will not charge you any fees in connection with the delivery of eGift Cards in connection with these M&S eGift Card Terms.

5.4 It is always possible that, despite our best efforts, some of the eGift Cards we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

6. Use of eGift Cards

6.1 You cannot resell the eGift Cards. You cannot redeem the eGift Cards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law). 

6.2 We and M&S reserve the right to void or reject any eGift Card or Claim Code that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace eGift Cards or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct. 

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 Please liaise with M&S's customer service team regarding matters relating to the use and redemption of the eGift Card.

6.5 BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the eGift Card, how we are performing and why you decide to end this contract. 

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the eGift Card replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any eGift Cards which have not been provided. The reasons are:

a) we have told you about an error in the BPme Rewards Points price or description of the eGift Card you have ordered and you do not wish to proceed; or

b) there is a risk that supply of the eGift Cards may be significantly delayed because of events outside our control.

7.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the eGift Cards, into your BPme Account. 

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible. 

8. Ending the Contract by Us

8.1 We may end the contract for a eGift Card at any time by writing to you if:

a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the eGift Cards, for example, your email address; or

b) you are in breach of any of the Aggregate Terms.

9. Problem with eGift Card 

9.1 If you have any questions or complaints about the eGift Card, please contact us. You can telephone our careline on 0800 402 402. 

9.2 We are under a legal duty to supply eGift Cards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the eGift Cards (including without limitation the purchase of goods or services) are between you and M&S and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of M&S in relation to the subsequent use of the eGift Cards.

10.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the eGift Cards and for defective eGift Cards under the Consumer Protection Act 1987.

10.4 If defective eGift Cards which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the eGift Cards for domestic and private use. If you use the eGift Cards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the eGift Cards to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the eGift Cards late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.2 If you have any questions on these terms please visit our website at www.bpmeRewards.co.uk/help or contact us:

(a) on 0800 402 402 Lines are open 08:00 to 18:00.  Calls are free from landlines, but charges may apply if you call from a mobile.  Calls may be monitored or recorded for quality and training purposes only; or 

(b) At bpmeRewards@bp.com.

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. M&S Terms

12.1 eGift cards can be redeemed at Marks & Spencer stores (including M&S Outlets, railway, motorway and airport stores, in the United Kingdom, Eire and the Channel Islands, excluding BP stores) and online at marksandspencer.com (subject to website terms and conditions). They may be exchanged for goods of a higher price than the face value of the eGift card on payment of the difference.

12.2 eGift cards cannot be exchanged for cash or used to pay for M&S Bank services, products or outstanding card balances, made to measure shirts, Lunch to Go, domestic appliances or M&S Energy.

12.3 eGift cards must not be sold for a charge (whether financial or otherwise) to any person or third party for any reason (except with M&S's prior written consent, at M&S's absolute discretion). 

12.4 eGift cards can be activated with a minimum value of £1 and have a maximum value of £1,000.

12.5 eGift cards are valid for 24 (twenty-four) months from the last transaction. Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained in-store or by calling 0333 014 8777 for the UK and Channel Islands (local rates apply) or 1890 719380 for Eire (mobile rates may vary).

12.6 If any product purchased with an eGift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the eGift card.

12.7 If you do not spend the entire balance on the eGift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.

12.8 eGift cards should be treated as cash. They are not a cheque guarantee, credit or charge cards. Marks and Spencer will not accept liability for lost, stolen or damaged eGift cards.

12.9 Marks and Spencer reserves the right to amend the terms and conditions of eGift cards at any time and to take appropriate action, including the cancellation of the eGift card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.

12.10 Marks and Spencer will not accept back, exchange or refund any eGift cards once provided to you unless such eGift cards are defective.

13. Other Important Terms

13.1 M&S may include further terms which may apply to your use of the eGift Cards from time to time. Where this occurs, M&S will inform you of such additional terms.

14. Definitions

14.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

14.2 “BPme Account” means the registered account.

14.3 “Claim Code” means the unique identifier issued by M&S that may be redeemed for the denominated value subject to the Aggregate Terms.

14.4 “eGift Card” means a voucher containing a Claim Code.

14.5 “eGift Card Order” means an order offer placed by you for the purchase of eGift Cards.

14.6 “M&S” means Marks and Spencer plc.

1. VIRGIN WINES Purchase Terms

1.1 These VIRGIN WINES Purchase Terms (the “VIRGIN WINES Purchase Terms”) set out the terms and conditions which govern your purchase of VIRGIN WINES Products from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these VIRGIN WINES Purchase Terms.

1.2 When you place a Virgin Wines Order for a Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these VIRGIN WINES Purchase Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or VIRGIN WINES services are subject to VIRGIN WINES's terms and conditions at Section 12 (“VIRGIN WINES Terms”)(“Aggregate Terms”).

2. Order

2.1 You may make a Virgin Wines Order via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. Our acceptance of your Virgin Wines Order will take place when we email you to confirm receipt of your Virgin Wines Order, at which point a contract will come into existence between you and us. 

2.2 If we are unable to accept your Virgin Wines Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for, because you are not over 18 or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of the Products in the UK. We do not accept orders from addresses outside the UK.

5. Price and Payment

5.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Virgin Wines Order. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the Claim Code you order.

5.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you. 

5.3 We will not charge you any fees in connection with the delivery of the Claim Code in connection with these VIRGIN WINES Terms. VIRGIN WINES will not charge you for delivery of the Product, delivery is included in the price of the Claim Code.

5.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code.

6. The Claim Code

6.1 You cannot resell the Claim Code. 

6.2 Your Claim Code will only be valid for the Product or bundle of Products which you selected on the BPme Rewards website. It will not be valid for any other Products available on the BPme Rewards website or VIRGIN WINES website. 

6.3 We and VIRGIN WINES reserve the right to void or reject any Virgin Wine Order if you are not over the age of 18 or that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace Products or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct. 

6.3 Please liaise with VIRGIN WINES's customer service team regarding matters relating to the Products.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract. 

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are:

a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered, and you do not wish to proceed; or

b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

7.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account. 

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible. 

8. Ending the Contract by Us

8.1 We may end the contract for the Claim Code at any time by writing to you if:

a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or

b) you are in breach of any of the Aggregate Terms.

9. Problem with the Claim Code 

9.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402. 

9.2 We and Virgin Wines are under a legal duty to supply the Claim Codes and/or Products that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to the Products (including without limitation the purchase of goods or services) are between you and VIRGIN WINES and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of VIRGIN WINES in relation to the subsequent use of the Products.

10.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

10.5 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. Please note Virgin Wines  will require additional information to send the Products to you. 

11.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us:

(a) on 0800 402 402 Lines are open 08:00 to 18:00.  Calls are free from landlines, but charges may apply if you call from a mobile.  Calls may be monitored or recorded for quality and training purposes only; or 

(b) At BPmeRewards@bp.com.

11.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. VIRGIN WINES Terms

12.1 The Products will not be sold to under 18's, you may be asked for ID upon delivery. 

12.2 Virgin Wines will never knowingly sell you a wine if we know that we don't have any sitting in the warehouse. However, once in a while what we thought was on the shelf turns out to be something quite different (pesky systems) and we have to find a replacement. In these rare situations we will ask our buyers to find a similar wine that we think you will like. The replacement wine will always be of greater or equal value to the bottle you bought. 

12.3 Virgin Wines cannot be held responsible for any lost Claim Code. 

12.4 Virgin Wines will need further information from you in order to deliver the Products. Please allow 3-5 working days for delivery from date of purchase. 

12.5 Any problems redeeming your Claim Code, please contact customer services on 0343 224 1001. For further terms please visit www.virginwines.co.uk 

13. Definitions

13.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

13.2 “BPme Account” means the registered account.

1. Rakuten TV Voucher Terms

1.1 These Rakuten TV Voucher Terms (the “Rakuten TV Voucher Terms”) set out the terms and conditions which govern your redemption of a Claim Code for Rakuten TV movie rental from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these Rakuten TV Voucher Terms.

1.2 When you redeem your points for a Rakuten TV Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these Rakuten TV Voucher Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or Rakuten TV services are also subject to Rakuten TV’s terms and conditions at Section 12 (“RAKUTEN TV Terms”) (“Aggregate Terms”).

2. Order

2.1 You may get your Claim Code via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. We will email you to confirm receipt of your Rakuten TV Claim, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Rakuten TV Claim, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of the Rakuten TV movie rental in the UK. We do not accept orders from addresses outside the UK.

3. Price and Payment

3.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Rakuten TV Claim. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 3.4 for what happens if we discover an error in the price of the Claim Code you order.

3.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

3.3 We will deliver your Claim Code by email.

3.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code.

4. The Claim Code

4.1 Your Claim Code is valid for a movie rental in SD, HD or UHD to a value as indicated on the BPme Rewards website. You cannot resell the Claim Code.

4.2 Once you have purchased your movie you will have 48 hours to enjoy.

4.3 We and Rakuten TV reserve the right to void or reject any Rakuten TV Claim if it is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue a movie rental or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

4.4 Please liaise with Rakuten TV’s customer service team regarding matters relating to the move rental.

5. Ending the Contract by You

5.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract.

5.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

5.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 5.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered and you do not wish to proceed; or b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

5.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

5.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account.

5.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

6. Ending the Contract by Us

6.1 We may end the contract for the Claim Code at any time by writing to you if: a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or b) you are in breach of any of the Aggregate Terms.

7. Problem with the Claim Code

7.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402.

7.2 We and Rakuten TV are under a legal duty to supply the Claim Codes and/or movie rental that are in conformity with this contract.

8. Loss and Damage

8.1 Any matters relating to the movie rental (including without limitation the purchase of goods or services) are between you and Rakuten TV and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Rakuten TV in relation to the subsequent use of the movie rental.

8.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

8.4 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9. Contact

9.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

9.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; or (b) At BPmeRewards@bp.com.

9.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

10. RAKUTEN TV Terms

In claiming a Claim Code you also agree to Rakuten TV’s t&cs which can be found at: https://rakuten.tv/uk/terms_conditions/2867 • The voucher code is usable for a movie rental in SD, HD or UHD up to the value indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Rakuten TV Claim. • You can watch any of the movies available after clicking on "Redeem your voucher" and putting in the code when prompted. • Renting a movie gives you the right to watch it for up to 48 hours after redeeming the voucher. • The codes are valid until the date given to you by our partner. • You will have to register at Rakuten TV if you don’t have an account. See Terms & Conditions at rakuten.tv • Vouchers are not for resale. • The codes from this promotion cannot be combined with each other or with any other promotional codes or other promotions 11. Definitions

11.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

11.2 “BPme Account” means your registered account.

11.3 “Rakuten TV” means Rakuten TV Europe, S.L.U.

11.4 “Rakuten TV Claim” means an order placed by you on the BPme Rewards website to redeem a Claim Code for the purchase of a rental movie to the value indicated on the Redeem section of the BPme Rewards Website.

11.5 “Claim Code” means the unique identifier issued by Rakuten TV that may be redeemed for the denominated value subject to these Terms.

1. Merlin Voucher Terms

1.1 These Merlin Voucher Terms (the “Merlin Voucher Terms”) set out the terms and conditions which govern your redemption of a Claim Code for Merlin tickets from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these Merlin Voucher Terms.

1.2 When you redeem your points for a Merlin Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these Merlin Voucher Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or Merlin services are also subject to Merlin’s terms and conditions at Section 12 (“MERLIN Terms”) (“Aggregate Terms”).

2. Order

2.1 You may get your Claim Code via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. We will email you to confirm receipt of your Merlin Claim, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Merlin Claim, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of the Tickets in the UK. We do not accept orders from addresses outside the UK.

3. Price and Payment

3.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Merlin Claim. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the Claim Code you order.

3.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

3.3 We will deliver your Claim Code by email.

3.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code.

4. The Claim Code

4.1 You cannot resell the Claim Code.

4.2 Your Claim Code will only be valid for the Ticket option which you selected on the BPme Rewards website. It will not be valid for any other Tickets available on the BPme Rewards website or Merlin website. The Claim Code validity will vary but Claim Codes will always be valid for a minimum of 6 months from the date you redeem your points on the BPme Rewards website.

4.3 We and Merlin reserve the right to void or reject any Merlin Claim if it is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace Tickets or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

4.4 Please liaise with Merlin’s customer service team regarding matters relating to the Tickets.

5. Ending the Contract by You

5.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract.

5.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

5.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered and you do not wish to proceed; or b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

5.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

5.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account.

5.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

6. Ending the Contract by Us

6.1 We may end the contract for the Claim Code at any time by writing to you if: a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or b) you are in breach of any of the Aggregate Terms.

7. Problem with the Claim Code

7.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402.

7.2 We and Merlin are under a legal duty to supply the Claim Codes and/or Tickets that are in conformity with this contract.

8. Loss and Damage

8.1 Any matters relating to the Tickets (including without limitation the purchase of goods or services) are between you and Merlin and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Merlin in relation to the subsequent use of the Tickets.

8.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

8.4 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9. Contact

9.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

9.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; or (b) At BPmeRewards@bp.com.

9.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

10. MERLIN Terms BP LOYALTY PROGRAMME TICKET TERMS AND CONDITIONS 2021

COVID-19 UPDATE: these terms and conditions have been updated as necessary to respond to the exceptional circumstances caused by the on-going COVID-19 pandemic.  Further updates may be necessary over the coming months, depending on how the pandemic (and related requirements and recommendations) develops.  Visit this page before booking to ensure you have the latest terms and conditions.  Attraction closures (or partial closures) and significant ticket availability limitations are likely to apply; safety and social distancing measures will be in place at all attractions; for more details visit the website of the attraction you wish to visit. THE OFFER: The BPme Rewards loyalty programme allows customers to earn and exchange points for tickets to visit participating Merlin attractions. 2000 points can be exchanged for a £10 ticket offer code to visit SEA LIFE Aquariums (Birmingham, Bray, Great Yarmouth, Loch Lomond, Blackpool, Brighton, Manchester, Scarborough and Hunstanton), Weymouth SEA LIFE Adventure Park, The Dungeons (Blackpool, York and Edinburgh) and The Blackpool Tower Eye and Madame Tussauds Blackpool. 3000 points can be exchanged for a £15 ticket offer code to visit either Warwick Castle or Bear Grylls Adventure (activities available include Climb, Archery or Shooting). 6000 points can be exchanged for a £30 ticket offer code to visit Alton Towers Resort, Thorpe Park Resort or Chessington World of Adventures Resort.

TO REDEEM YOUR OFFER, YOU MUST BOOK ONLINE IN ADVANCE at www.funcountdown.com/bp STEP 1: Exchange points with BPme Rewards Customer visits the Merlin Entertainments redemption page on www.bpmerewards.co.uk, decides which attraction they want to visit. Once logged into their account, the customer selects from the attraction ticket options, selects the attraction they want to visit, and the number of tickets required. The customer receives an email, or multiple emails for multiple tickets, containing a unique code that can be used to book attraction tickets online. The email will also include the URL to book their tickets directly with the attraction they wish to visit. STEP 2: Pre-booking attraction tickets online - Customer visits the Merlin booking webpage www.funcountdown.com/BP - Click on the attraction logo you have exchanged your BPme Rewards points for. - Select the number of reward tickets to redeem and from the available calendar select the date you wish to visit. You will be prompted to enter the relevant number of online codes to validate the offer. - If you would like to purchase additional tickets, click on the ‘Continue Shopping’ link and add the required number to your basket - Enter your contact details, and payment details if additional tickets are purchased, to complete your booking. You will receive an email with your e-ticket to either print at home or retain on a smart phone to scan at the attraction entrance on the day of your visit. STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets (on your phone or a print-out) under the barcode reader to enter the Attraction. FULL TERMS AND CONDITIONS: 1. The BPme Rewards loyalty programme allows customers to earn and exchange points for tickets to visit participating UK Merlin Entertainments attractions by exchanging 2000 points for a £10 ticket offer code, exchanging 3000 points for a £15 ticket offer code or exchanging 6000 points for a £30 ticket offer code. 2. Offer valid at the following participating attractions: £10 ticket offer code to visit SEA LIFE Aquariums (Birmingham, Bray, Great Yarmouth, Loch Lomond, Blackpool, Brighton, Manchester, Scarborough and Hunstanton), Weymouth SEA LIFE Adventure Park, The Dungeons (Blackpool, York and Edinburgh) and The Blackpool Tower Eye and Madame Tussauds Blackpool. £15 ticket offer code to visit either Warwick Castle or Bear Grylls Adventure (activities available include Climb, Archery or Shooting). £30 ticket offer code to visit Alton Towers Resort, Thorpe Park Resort or Chessington World of Adventures Resort. 3. The customer can exchange points to purchase multiple tickets. Only one unique code can be used per individual ticket. 4. This offer is not valid for use in conjunction with any other promotion, offer, reward/loyalty scheme or direct attraction booking. This offer is also not valid for redemption against pre-purchased tickets, group bookings and concession rate tickets including but not limited to; senior citizens, veterans, family tickets, students, Merlin and Local Annual Pass holders. 5. This offer is valid until 31 December 2021 at all participating attractions. 6. BP Offer ticket EXCLUDES visits on the following dates:

2021 Attraction Exclusion Dates All Participating Merlin Attractions:

• Friday 30 - Saturday 31 July 2021

• Fridays, Saturdays and Sundays in August 2021.

• 25 December 2021

Alton Towers Resort

• 5 - 7 November 2021

Thorpe Park Resort

• 16, 17, 23, 24 – 31 October 2021

The York and the Edinburgh Dungeon

• 31 October 2021

Blackpool attractions (Blackpool Tower Eye, the Blackpool Tower Dungeons and Madame Tussauds Blackpool)

• 16 – 31 October 2021

SEA LIFE Aquariums

• 15th – 21st February 2021,

• 3rd April – 18th April 2021,

• 29th May – 6th June 2021,

• 23rd October – 31st October 2021

7. The offer is subject to the attraction’s annual opening calendar. Please check all opening dates and times before your visit on the Attraction’s individual websites. All dates are subject to change. Notable closure dates are detailed below when guest visitation has historically been very low. Alton Towers Resort: Season open from 20 March 2021, season closed from 8 November 2021. Dates of Operation are subject to change. Please visit the Alton Towers Resort website (www.altontowers.com) for more information. Thorpe Park Resort: Season open from 27 March 2021, season closed from 1 November 2021 Dates of Operation are subject to change. Please visit the Thorpe Park Resort website (www.thorpe-park.com) for more information Chessington World of Adventures Resort: Season open from 18 March 2021, season closed from 1 November 2021. Attraction planned closed dates include 23 and 24 March 2021. Dates of Operation are subject to change. Please visit the Chessington World of Adventures Resort website (www.chessington.com) for more information The Blackpool Tower Eye Opening is subject to weather conditions. Opening times at all Blackpool attractions may vary during the winter season. The Blackpool Tower Eye will close for essential winter maintenance works for 16 weeks; from November 2021 and reopen in March 2022. Opening is subject to weather conditions. Opening times at all Blackpool attractions may vary during the winter season

8. The unique code (where applicable) can only be used as stipulated. The unique code has no cash value and are non-transferable/not for resale. All unique codes are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the unique code for value. 9. The offer is only valid for redemption online via www.funcountdown.com/BP using the unique code received from BPme Rewards in return for exchanging points for unique booking codes. Failure to present or surrender your e-ticket to admissions upon arrival at the attraction will result in an additional charge for one full priced standard admission. 10. The Offer is not valid at the LEGOLAND ®Windsor Resort, the LEGOLAND ® Discovery Centres Birmingham and Manchester, The Blackpool Circus, SEA LIFE Oban and Gweek, and any of Merlin Entertainments’ London attractions. 11. The Offer is not valid for Secondary Attractions and special events including, but not limited to Zoo Days or Winters Tail event at Chessington World of Adventures Resort, Jungle Escape and Fright Nights Halloween Mazes at Thorpe Park Resort, The Alton Towers Dungeon, Alton Towers Spa, Extraordinary Golf, Tree Top Quest and the Waterpark and the Scare Fest Halloween Mazes at Alton Towers Resort, the Castle Dungeon at Warwick Castle, LATES at The Dungeons, The Blackpool Tower Ballroom and Jungle Jims in The Blackpool Tower, and for High Ropes, Cage Snorkel, Escape Rooms, Shooting, Discomfort Zone, VIP Dive experience, Shark Dive and unlimited assault course at The Bear Grylls Adventure. 12. The Offer can only be used for standard single day entrance tickets and cannot be used for combination, fastrack/priority entrance and/or early ride time, 2-day or short break tickets including but not limited to The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions, Merlin and Local Annual Pass. 13. This offer is not valid for accommodation including but not limited to; The Alton Towers Hotel, CBeebies Land Hotel, Splash Landings Hotel, Enchanted Village (Woodland Lodges and Luxury Treehouses) and Stargazing Pods at the Alton Towers Resort, Safari Hotel, Azteca Hotel and Explorer Glamping at Chessington World of Adventures Resort, Tower Suites and Knight’s Village at Warwick Castle or Thorpe Shark Cabins at Thorpe Park Resort. Additional costs apply. Please check each attraction’s website for additional costs. 14. This offer is not valid for transport or car parking. Some attractions operate a chargeable car parking policy including, but not limited to; Chessington World of Adventure Resort, Thorpe Park Resort, Alton Towers Resort, The Bear Grylls Adventure and Warwick Castle. 15. The unique code which forms part of this offer remains the property of Merlin Entertainments at all times and as such Merlin Entertainments reserves the right to take possession of the unique code at any time. 16. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions. 17. All tickets are non-refundable and non-transferrable once you have completed your booking. 18. Visitors under 12 years of age must be accompanied by a person aged 18 years or over at Thorpe Park Resort, Warwick Castle, Chessington World of Adventures Resort and Alton Towers Resort. Visitors aged 14 years and under must be accompanied by a person aged 18 years and over at the SEA LIFE Aquariums and Centres (Manchester, Blackpool, Brighton, Great Yarmouth, Weymouth, Scarborough, Loch Lomond, Bray and Hunstanton) Madame Tussauds Blackpool and The Blackpool Tower Eye. Visitors aged 15 years and under must be accompanied by an adult over the age of 18 at SEA LIFE Birmingham, The Dungeons (Edinburgh, York and Blackpool). Visitors must be aged 8 years and older to visit The Bear Grylls Adventure and 10 years and older to take part in the shooting activity (not included in this offer). Visitors aged 10 years and under must be accompanied on the activity by an adult aged 18 years and over and guests aged 10 – 14 years must have a person aged 18 years and over present at check-in to sign waivers at The Bear Grylls Adventure. 19. For the purpose of admissions an adult is classified as 12 years of age and over at the Alton Towers Resort, Thorpe Park Resort. An adult is classified as a person 15 years of age and over at SEA LIFE Aquariums and Centres (Manchester, Blackpool, Brighton, Great Yarmouth, Weymouth, Scarborough, Loch Lomond, Bray and Hunstanton), Madame Tussauds Blackpool, The Blackpool Tower Dungeon and The Blackpool Tower Eye. An adult is classified as a person 16 years of age and over at The Dungeons (York and Edinburgh). An adult is classified as a person 18 years of age and over at SEA LIFE Birmingham. 20. Visitors under 3 years of age may enter the Resort free of charge at Alton Towers Resort, Thorpe Park Resort, Chessington World of Adventures Resort, SEA LIFE Aquariums, Madame Tussauds Blackpool, Blackpool Tower Eye and Warwick Castle. 21. All of the attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity. 22. Features, rides, attractions and/or creatures shown on the website or communications are not necessarily available at every attraction. Please check ahead of your visit to avoid disappointment. 23. All attraction information is subject to change and entry into any participating attraction is subject to the individual attraction’s terms and conditions of entry. Please check the attraction website(s) below before your visit for the latest information;

• www.altontowers.com

• www.THORPEPARK.com

• www.chessington.com

• www.visitsealife.com

• www.thedungeons.com

• www.madametussauds.com

• www.theblackpooltower.com

• www.sealifeweymouth.com

• www.warwick-castle.com

• www.beargryllsadventure.com

24. In the event of circumstances outside the reasonable control of BP, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, BP reserves the right to cancel or amend the promotion of these promotional ticket terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment. 25. If any clause in these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect. 26. BP and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. 27. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales unless your residential address is in Scotland, when Scottish law applies or in the Republic of Ireland, when Irish law applies. PROMOTER: BP Oil UK Limited whose registered office is at Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP "Bear Grylls" is a registered trademark of Bear Grylls Ventures LLP. Any images shown of Madame Tussauds depict wax figures created and owned by Madame Tussauds.

11. Definitions

11.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

11.2 “BPme Account” means your registered account.

11.3 “Merlin” means Merlin Attractions Operations Limited (company number 06272935) whose registered office is at Link House, 25 West Street, Poole, Dorset BH15 1LD

11.4 “Merlin Claim” means an order placed by you on the BPme Rewards website to redeem a Claim Code for the purchase of the Tickets from Merlin.

11.5 “Claim Code” means the unique identifier issued by Merlin that may be redeemed for the denominated value subject to these Terms.

11.6 “Tickets” means your chosen Merlin ticket for an attraction as advertised on the BPme Rewards website.

1. Cineworld Voucher Terms

1.1 These Cineworld Voucher Terms (the “Cineworld Voucher Terms”) set out the terms and conditions which govern your redemption of a Claim Code for Cineworld Tickets or Regular Retail Combo from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these Cineworld Voucher Terms.

1.2 When you redeem your points for a Cineworld Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these Cineworld Voucher Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or Cineworld services are also subject to Cineworld’s terms and conditions at Section 12 (“CINEWORLD Terms”) (“Aggregate Terms”). 2. Order

2.1 You may get your Claim Code via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. We will email you to confirm receipt of your Cineworld Claim, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Cineworld Claim, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of Tickets in the UK or Republic of Ireland. 3. Price and Payment

3.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Cineworld Claim. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the Claim Code you order.

3.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

3.3 We will deliver your Claim Code by email.

3.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code. 4. The Claim Code

4.1 You cannot resell the Claim Code.

4.2 Your Claim Code will only be valid for the Ticket or Regular Retail Combo which you selected on the BPme Rewards website. It will not be valid for any other Tickets or products available on the BPme Rewards website or Cineworld website. The Claim Code will not be valid for Picturehouse.

4.3 We and Cineworld reserve the right to void or reject any Cineworld Claim if it is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace Tickets or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

4.4 Please liaise with Cineworld’s customer service team regarding matters relating to the Tickets or Regular Retail Combo. 5. Ending the Contract by You

5.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract.

5.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

5.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered, and you do not wish to proceed; or b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

5.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

5.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account.

5.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible. 6. Ending the Contract by Us

6.1 We may end the contract for the Claim Code at any time by writing to you if: a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or b) you are in breach of any of the Aggregate Terms. 7. Problem with the Claim Code

7.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402.

7.2 We and Cineworld are under a legal duty to supply the Claim Codes, Tickets and/or Regular Retail Combos that are in conformity with this contract. 8. Loss and Damage

8.1 Any matters relating to the Tickets or Regular Retail Combos (including without limitation the purchase of goods or services) are between you and Cineworld and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Cineworld in relation to the subsequent use of the Tickets or Regular Retail Combo.

8.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

8.4 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 9. Contact

9.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

9.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; or (b) At BPmeRewards@bp.com.

9.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 10. CINEWORLD Terms ADULT 2D TICKET CLAIM CODE 1. This Claim Code may be exchanged for a standard Adult (or child) ticket to any standard 2D performance at any Cineworld cinema in the UK or Republic of Ireland excluding Picturehouse Cinemas. 2. This Claim Code is valid for any standard 2D performances. Uplift charges per ticket are payable for 3D, 4DX, IMAX, Superscreen and ScreenX screenings. Uplift charges are also payable at Glasgow – IMAX at GSC. 3D glasses will need to be purchased at an additional cost. This Claim Code is not valid for Event Cinema, Special Unlimited Screenings, Special Advance Screenings or VIP/premium seating. 3. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 4. Claim Code to be used in one transaction only. 5. This Claim Code may be used once only to either book cinema tickets online at www.cineworld.co.uk by entering the 17 digit e-code underneath the QR code, or exchanged for a ticket at the box office of any Cineworld Cinema (not valid for redemption via the Cineworld telephone booking service).When booking online using the e-code (i) credit/debit card information must be provided (for processing purposes) and (ii) a booking fee per person for whom a seat is booked will apply (full T&Cs available at www.cineworld.com/terms/online-phone-and-my-cineworld). Customers who do not wish to pay the fee can exchange this Claim Code for a ticket in person at the cinema. 6. Admission is subject to availability, normal age restrictions apply – ID may be required, and any other relevant standard terms and conditions including Cineworld’s general admission terms apply (https://www.cineworld.com/terms/in-cinema) 7. This Claim Code may not be used in conjunction with any other offer. 8. There is no cash alternative; this Claim Code is not transferable and may not be re-sold. CHILD 2D TICKET CLAIM CODE 1. This Claim Code may be exchanged for a standard child ticket to any standard 2D performance at any Cineworld cinema in the UK or Republic of Ireland excluding Picturehouse Cinemas. 2. This Claim Code is valid for any standard 2D performances. Uplift charges per ticket are payable for 3D, 4DX, IMAX, Superscreen and ScreenX screenings. Uplift charges are also payable at Glasgow – IMAX at GSC. 3D glasses will need to be purchased at an additional cost. This Claim Code is not valid for Event Cinema, Special Unlimited Screenings, Special Advance Screenings or VIP/premium seating. 3. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 4. Claim Code to be used in one transaction only. 5. This Claim Code may be used once only to either book cinema tickets online at www.cineworld.co.uk by entering the 17 digit e-code underneath the QR code, or exchanged for a ticket at the box office of any Cineworld Cinema (not valid for redemption via the Cineworld telephone booking service).When booking online using the e-code (i) credit/debit card information must be provided (for processing purposes) and (ii) a booking fee per person for whom a seat is booked will apply (full T&Cs available at www.cineworld.com/terms/online-phone-and-my-cineworld). Customers who do not wish to pay the fee can exchange this Claim Code for a ticket in person at the cinema. 6. Admission is subject to availability, normal age restrictions apply – ID may be required, and any other relevant standard terms and conditions including Cineworld’s general admission terms apply (https://www.cineworld.com/terms/in-cinema) 7. This Claim Code may not be used in conjunction with any other offer. 8. There is no cash alternative; this Claim Code is not transferable and may not be re-sold. ALL FORMAT TICKET CLAIM CODE 1. This Claim Code may be exchanged for one Adult (or child) ticket to any standard performance at any Cineworld cinema in the UK or Republic of Ireland excluding Picturehouse Cinemas. 2. This Claim Code is valid for any standard performances including 3D, 4DX, IMAX, Superscreen and ScreenX screenings. 3D glasses will need to be purchased at an additional cost. This Claim Code is not valid for Event Cinema, Special Unlimited Screenings, Special Advance Screenings or VIP/premium seating. 3. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 4. Claim Code to be used in one transaction only. 5. This Claim Code may be used once only to either book cinema tickets online at www.cineworld.co.uk by entering the 17 digit e-code underneath the QR code, or exchanged for a ticket at the box office of any Cineworld Cinema (not valid for redemption via the Cineworld telephone booking service).When booking online using the e-code (i) credit/debit card information must be provided (for processing purposes) and (ii) a booking fee per person for whom a seat is booked will apply (full T&Cs available at www.cineworld.com/terms/online-phone-and-my-cineworld). Customers who do not wish to pay the fee can exchange this Claim Code for a ticket in person at the cinema. 6. Admission is subject to availability, normal age restrictions apply – ID may be required, and any other relevant standard terms and conditions including Cineworld’s general admission terms apply (https://www.cineworld.com/terms/in-cinema) 7. This Claim Code may not be used in conjunction with any other offer. 8. There is no cash alternative; this Claim Code is not transferable and may not be re-sold. REGULAR RETAIL COMBO CLAIM CODE 1. Please keep this Claim Code in a safe place. It is not replaceable if lost or stolen and no refund will be given. 2. Claim Code to be used in one transaction only. 3. To be valid when presented for exchange. 4. This Claim Code may be exchanged for 1 Regular postmix or frozen drink; and your choice of either Regular Hot Dog, Nachos or Popcorn at any Cineworld cinema in the UK or the Republic of Ireland excluding Picturehouse Cinemas. Products cannot be substituted for any other items. 5. This Claim Code cannot be used in conjunction with any other offer. 6. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. 7. This Claim Code cannot be exchanged wholly or partly for cash and no change will be given. 11. Definitions

11.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

11.2 “BPme Account” means your registered account.

11.3 “Cineworld” means Cineworld Cinemas Limited, Registered Office 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Registered in England 01915767.

11.4 “Cineworld Claim” means an order placed by you on the BPme Rewards website to redeem a Claim Code for the purchase of the Tickets or Regular Retail Combo from Cineworld.

11.5 “Claim Code” means the unique identifier issued by Cineworld that may be redeemed for the denominated value subject to these Terms.

11.6 “Tickets” means your chosen Cineworld ticket as advertised on the BPme Rewards website.

11.7 “Regular Retail Combo” means 1 Regular postmix or frozen drink; and your choice of either Regular Hot Dog, Nachos or Popcorn, as advertised on the BPme Rewards website.

1. Picturehouse Voucher Terms

1.1 These Picturehouse Voucher Terms (the “Picturehouse Voucher Terms”) set out the terms and conditions which govern your redemption of a Claim Code for Picturehouse Tickets or Regular Snack Combo from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these Picturehouse Voucher Terms.

1.2 When you redeem your points for a Picturehouse Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these Picturehouse Voucher Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or Picturehouse services are also subject to Picturehouse’s terms and conditions at Section 12 (“PICTUREHOUSE Terms”) (“Aggregate Terms”). 2. Order

2.1 You may get your Claim Code via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. We will email you to confirm receipt of your Picturehouse Claim, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Picturehouse Claim, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of the Tickets in the UK. We do not accept orders from addresses outside the UK. 3. Price and Payment

3.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Picturehouse Claim. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the Claim Code you order.

3.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

3.3 We will deliver your Claim Code by email.

3.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code. 4. The Claim Code

4.1 You cannot resell the Claim Code.

4.2 Your Claim Code will only be valid for the Ticket or Regular Snack Combo which you selected on the BPme Rewards website. It will not be valid for any other Tickets or products available on the BPme Rewards website or Picturehouse website. The Claim Code will not be valid for Cineworld.

4.3 We and Picturehouse reserve the right to void or reject any Picturehouse Claim if it is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace Tickets or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

4.3 Please liaise with Picturehouse’s customer service team regarding matters relating to the Tickets or Regular Snack Combo. 5. Ending the Contract by You

5.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract.

5.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

5.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered, and you do not wish to proceed; or b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

5.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

5.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account.

5.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible. 6. Ending the Contract by Us

6.1 We may end the contract for the Claim Code at any time by writing to you if: a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or b) you are in breach of any of the Aggregate Terms. 7. Problem with the Claim Code

7.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402.

7.2 We and Picturehouse are under a legal duty to supply the Claim Codes, Tickets and/or Regular Snack Combos that are in conformity with this contract. 8. Loss and Damage

8.1 Any matters relating to the Tickets or Regular Snack Combo (including without limitation the purchase of goods or services) are between you and Picturehouse and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Picturehouse in relation to the subsequent use of the Tickets or Regular Snack Combo.

8.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

8.4 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 9. Contact

9.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

9.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; or (b) At BPmeRewards@bp.com.

9.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 10. PICTUREHOUSE Terms ADULT 2D TICKET CLAIM CODE 1. This Claim Code may be exchanged for one standard adult ticket for any 2D performance of any film at any Picturehouse Cinema in the UK including Picturehouse Central, London & Picturehouse Fulham Road, London. 2. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 3. This Claim Code is not valid for any non-standard (premium) seating or any non-film performance (such as alternative content or live performances). Uplift charges for any film which is not a standard 2D film may be payable by the Claim Code holder. 4. This Claim Code may be redeemed at the physical Box Office of a participating cinema or online at the www.picturehouse.com. There is a £1.50 booking fee per ticket for online bookings. CHILD 2D TICKET CLAIM CODE 1. This Claim Code may be exchanged for one standard child ticket for any 2D performance of any film at any Picturehouse Cinema in the UK. Child tickets are restricted to those 14 years or under. Proof of age may be required upon presentation of your Child Ticket at the cinema. 2. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 3. Uplift charges for any film which is not a standard 2D film may be payable by the voucher holder. The voucher is not valid for any non-standard (premium) seating or any premium-priced events (such as alternative content, live performances or Q&As). 4. This Claim Code may be redeemed at the physical Box Office of a participating cinema or online at www.picturehouse.com is a £1.50 booking fee per ticket for online bookings. REGULAR SNACK CLAIM CODE 1. Picturehouse Regular Snack Combo Claim Code can be exchanged for 1 regular postmix drink and 1 regular popcorn at the Box Office at any Picturehouse Cinema in the UK, including Picturehouse Central, London & Picturehouse Fulham Road, London. 2. This Claim Code is valid for 9 months after issue. Once expired, the Claim Code will be invalid and cannot be extended, replaced or refunded. It is not replaceable if lost or stolen and no refund will be given. 3. This Claim Code cannot be substituted for any other items. 4. This Claim Code do not include admission to the cinema. 5. Picturehouse Regular Snack Combo Claim Code cannot be used online or over the telephone. 11. Definitions

11.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

11.2 “BPme Account” means your registered account.

11.3 “Claim Code” means the unique identifier issued by Picturehouse that may be redeemed for the denominated value subject to these Terms.

11.4 “Picturehouse” means Picturehouse Cinemas Ltd. Registered Office 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Registered in England 02310403.

11.5 “Picturehouse Claim” means an order placed by you on the BPme Rewards website to redeem a Claim Code for the purchase of the Tickets from Picturehouse.

11.6 “Tickets” means your chosen Picturehouse ticket as advertised on the BPme Rewards website.

11.7 “Regular Snack Combo” means 1 regular postmix drink and 1 regular popcorn, as advertised on the BPme Rewards website.

1. BP Website Terms

1.1. The following terms set out the conditions of use of the BP website www.bpmeRewards.co.uk which is a site operated by BP.  By accessing and using the website, you accept the terms and conditions outlined in this legal notice with respect to this website and agree to comply with them. If you do not agree to these terms, you must not use our site. Where you breach these terms, any rights granted to you herein shall automatically cease.  

1.2. These terms of use may be amended at any time by BP from time to time without notice.  Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

2. We may suspend or withdraw our site

2.1 Our site is made available free of charge.

2.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3. Our site is only for users in the UK

3.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

4. You must keep your account details safe

4.1 Where you have an online account, you must treat login details and other information relating to your account as confidential. You must not disclose it to any third party. Further information can be found in our Loyalty Terms.

5. Our liability to you

5.1 The information contained in this website is not comprehensive. Despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case.

5.2 The content is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of our site. You agree not to use our site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.3 Different terms including different limitations and exclusions of liability may apply under the BPme Rewards scheme. Please see the relevant terms for further information. For the avoidance of doubt, nothing in these terms will limit BP’s liability where it would be unlawful to do so. This includes liability for death or personal injury arising from its negligence, the negligence of its employees, agents or subcontractors or for fraud or fraudulent misrepresentation. If you are in a jurisdiction which does not allow for the limitation of liability in contracts, the foregoing limitation may not apply to you.  We are of course happy to discuss with you the access to, or the use of this website or any information contained in it if you e-mail us at bpmeRewards@bp.com.

5.4 Other than in respect of personal information which will be treated in accordance with the BP Privacy Statement that appears in this website, if you provide information to us, you retain all of your ownership rights in your content, but you grant us and other users of our site a perpetual, transferable, royalty-free and worldwide licence to use and exploit the information in any way we choose and to distribute and make it available to third parties. You waive all moral rights you may have in such information. Such information shall be deemed to be non-confidential.

6. Ownership of the intellectual property in this site

6.1 The intellectual property in the contents and any downloads from this website is owned by or licensed to BP Oil UK Limited or its subsidiaries unless otherwise stated. All rights reserved. BP Oil UK Limited, Chertsey Road, Sudbury on Thames, Middlesex, TW16 7BP.

6.2 You are responsible for obeying all applicable intellectual property laws. We permit you to make copies of this website as necessary incidental acts during your viewing of it; and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other use is strictly prohibited. You may not frame this site nor link to a page other than the home page without our express permission.  You do not acquire ownership rights to, or a right to use (other than as expressly set forth above), any content, document or other materials viewed through the website.  The posting of information or materials on the website does not constitute a waiver of any right in such information and materials.  

7. Ownership of trademarks

7.1 BP, BPme, the BP Shield and the Helios mark are trademarks of BP p.l.c. These terms of use do not grant you any rights in any trade marks, trade names or logos owned by BP, its subsidiaries, its third party suppliers and contributors unless otherwise stated in the Section 6 above "Ownership of the intellectual property in the site".

8. Restrictions and prohibitions of use

8.1 Your rights to access and use this site and any information, materials or documents (collectively defined as “Content and Materials”) contained on this website are subject to the following restrictions and prohibitions on use:  You may not:

(a) copy, print (except for the express limited purpose permitted by the “Ownership of the intellectual property in this site” section 6 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the website or any Content and Materials retrieved from the website;

(b) use any Content and Materials from the website in any manner that may infringe any intellectual property right, proprietary right, or property right of us or any third parties; or

(c) remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the website.

9. Errors, corrections and changes: disclaimers

9.1 We do not represent or promise that the website will be error-free, free of viruses or other harmful components, or that defects will be corrected.  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We may make changes to the features, functionality or content of the website at any time.  We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the website.

10. Use of any Hyperlink

10.1 Neither we nor any of our subsidiaries are responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. We have no control over the contents of those sites or resources.

10.2 Where we provide a hyperlink to a third party's website, we do so for information purposes only. Such a hyperlink does not signify that BP or its subsidiaries have reviewed or approved of the connected third party's website or its contents - indeed in certain instances, a hyperlink may connect you to a third party's website containing views contradictory to those expressed on our website or otherwise held by BP and its subsidiaries. We have no control over the contents of those sites or resources.

Gifting Terms & Conditions 

1. In order to send a gift, you must be:

    a. a registered member of BPme Rewards

    b. with a minimum points balance of 2000 points or more 

    c. Have sent no more than 2 gifts in the current calendar month,

    d. Have completed a minimum of 2 qualifying transaction of at least £1

    e. All point gifts must be between 500 and 4,000 points

    f. Have the correct email address for the BP Rewards Customer you want to send the gift to

2. In order to receive a points gift, you must be: 

    a. A registered BPme Rewards customer.

    b. Have received fewer than 100,000 points worth of gifts in the  current calendar year,

    c. Have completed a qualifying transaction of at least £1

3. When sending a points gift you will be able to include a message to person you are gifting the points to. The message will be subject to BP’s discretion and any message that BP finds inappropriate, offensive or illegal will be blocked. 

4. A confirmation of the gift will be sent by email to the gifted customer including the gifters’ name, number of points gifted, the new account balance and the gifters’ message (where populated). 

5. This confirmation email (points balance update) will be sent to all gifted customers as a service message.

*Please note that the Gifting and Friend Referral functions are currently not operative and we apologise for any disappointment this may cause. We hope to reintroduce these functions later this year

1.1 Friend Referral 

1. The Friend Referral Scheme is available to BPme Reward customers that are fully registered “Qualifying BPme Rewards Referrer”).

2. The Qualifying BPme Rewards Referrer can access their personal Friend Referral Code (“Code”) on the Friend Referral page in the navigation menu once logged in at www.bpmerewards.co.uk. 

3. The Code does not have an expiration date. 

4. The BPme Rewards Referrer can share the Code, via email, text, Facebook messenger or Tweet to an unlimited number of friends (each known as a “BPme Rewards Referee”).

5. The Code is only applicable to BPme Rewards Referees that are currently not registered for BPme Rewards.

6. After receiving the Code, the BPme Rewards Referee will need to collect a BPme Rewards card from a BP site and register for BPme Rewards at www.bpmerewards.co.uk or download the BPme app and start the registration process, where there is an option to input the Code.  

7. In order to qualify for the Friend Referral Scheme, a BPme Rewards Referee shall be required to successfully complete the registration process (www.bpmerewards.co.uk/terms-and-conditions) and perform at least two (2) qualifying transactions at a BP site.

8. A qualifying transaction is a purchase of at least £1 at a BP site within 3 months of registration (“Qualifying Transaction”).

9. Once a BPme Rewards Referee has completed the BPme Rewards customer registration and performed a Qualifying Transaction, subject to clause 10 below, both the Qualifying BPme Rewards Referrer and the BPme Rewards Referee shall receive 250 points (“Bonus”).

10. A Qualifying BPme Rewards Referrer shall only be eligible to receive the Bonus a maximum of two (2) times per calendar month and a maximum of 12 times per calendar year. 

1.  Eligibility for BPme Rewards Coffee Club 

1.1  To be eligible to subscribe to the BPme Rewards Coffee Club you must be a registered BPme Rewards member with access to the BPme app. BP may change the BPme Rewards Coffee Club eligibility requirements at any time, with or without notice, and reserves the right to refuse registration to the BPme Rewards Coffee Club to any applicant for any reason, in its sole discretion. 

1.2  BPme Rewards Coffee Club is only available in Participating Stores in the UK (as outlined and updated from time to time in the BPme app). 

1.3  BPme Rewards Coffee Club subscription registration  

1.3.1 Your subscription order constitutes an offer to us. Our acceptance of your subscription order will take place when your payment is completed and we will send you an email to confirm this, at which point:  

1.3.2  contract will come into existence between you and us; and  

1.3.3 these terms and conditions, will become legally binding on you and us.  

1.3.4  If we are unable to accept your subscription order, we will inform you of this by email and will not charge you for the subscription. This might be:  

(i) because subscriptions are no longer available; (ii) because of unexpected limits on our resources which we could not reasonably plan for; and/or (iii) because we have identified an error in the price or description of the subscription.   

1.4 You can subscribe to BPme Rewards Coffee Club through the BPme app. You must register for BPme Rewards through the app if you are not already signed up in order to be eligible for BPme Rewards Coffee Club. You will be asked for your payment details on sign up, payment can be made by any Visa or MasterCard debit or credit card.   

2.  Your Subscription    

2.1  By ordering the subscription and paying the Monthly Fee to keep your subscription active, you will be able to redeem your subscription in any of the Participating Stores to get a maximum of one Eligible Product per day, every day, for each month of a valid subscription.    

2.2  Once we have accepted your subscription order you will receive an email confirming that your payment has been successful. After your subscription order has been initiated a coupon with a barcode will appear in your BPme Rewards offer stream in the BPme app within 30 minutes.  You will need to present this barcode, along with your digital or plastic BPme rewards card, at a scanner in our stores every time you wish to redeem your subscription for an Eligible Product (as defined in clause 3.1 below). The barcode can only be used in Participating Stores and cannot be redeemed online. We cannot provide any Eligible Products without a valid subscription barcode.  

2.3  Your subscription barcode will be in your BPme Rewards offer stream in the BPme app each month that your subscription is effective.   

2.4  Subscription periods are calendar months, commencing on the date of your first subscription and will renew automatically each month unless; 

-  you cancel your subscription 

-  we are unable to process the auto-renew payment against the payment card provided, either due to insufficient funds or an expired card, and this is not corrected within 72hrs of the auto-renew date in accordance with 4.5 of these terms and conditions. 

- or in accordance with 1.3.4 of these terms and conditions.  

2.5 We only supply subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the subscription is not being used for a commercial purpose. There is a limit of one subscription per person and subscriptions cannot be shared or exchanged.  Subscribers may not create duplicate accounts and we reserve the right to terminate any duplicate subscriptions with immediate effect.  Any Eligible Products redeemed using your subscription are for your personal consumption only.   

3.  Eligible Products  

3.1  Eligible Products include all regular hot drinks inclusive of regular flat white, mocha, americano, latte, cappuccino, espresso, macchiato and hot chocolate. Excluded products are large drinks, seasonal drinks and extra shot and syrup options. BP reserves the right to amend this list from time to time.  

3.2 Your BPme Rewards Coffee Club subscription cannot be used in conjunction with other bp offers such as Wild Bean Cafe Loyalty Cards, Deliveroo or Click & Collect. 

4.  Subscription Fees  

4.1  Subject to cancellation of your subscription, we will charge you the monthly subscription fee (currently £10) (“Monthly Fee”) using the payment method selected by you during the order process. Your subscription provides you the opportunity to use subscription benefits and your non-use will not obligate us to provide you with any refund, in whole or part, of your Monthly Fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription, and subsequently cancel it if payment is still not received in accordance with clause 4.5 of these terms and conditions.  

4.2  Payment type. Payment can be made by any Visa or MasterCard debit or credit card.   

4.3  Subject to either you or us exercising our rights to suspend or cancel the subscription, you authorise us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the monthly anniversary date of your subscription, as provided in the ‘manage your subscription’ section in the BPme app,  and every month thereafter until you cancel or we suspend or terminate your access to the subscription. The Monthly Fee will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month. 

4.4  Each month, after the recurring monthly payment has been received, we will email you to confirm your subscription has been renewed for another month and the subscription barcode will remain available in your BPme Rewards offer stream within the BPme app. Unless you cancel your subscription, your subscription will be automatically renewed and you will be charged the Monthly Fee. If you cancel your subscription, you may use the subscription until the end of the applicable subscription period and your subscription will not be renewed after that month ends. We reserve the right not to renew your subscription at any time without cause.  

4.5 If payment of a Monthly Fee fails because there is an issue with the payment method, for example, the debit card has expired, we will try for 3 consecutive days to take payment. If there is still not a viable payment method your subscription will be cancelled and this will be confirmed via email.  

4.6  If the amount to be charged for the Monthly Fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least ten (10) days before the scheduled date of payment of the Monthly Fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 5.2 below.   

5.  Cancelling your subscription   

5.1  You can cancel your subscription at any time. The cancellation will be effective from the end of the subscription period in which you cancel (the anniversary date of your subscription). You can continue to use your existing subscription until your subscription period has expired. The Monthly Fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.  Other than as set out in clause 5.3, cancellations are not eligible for refunds.   

5.2  To cancel your subscription, you need to select ‘manage your subscription’ in the Rewards section of the BPme app. You will need to login using your BPme credentials. You will then be able to view your subscription and cancel it by following the prompts. If you have any difficulties in cancelling your subscription, please contact us at the details provided in clause in 8.1 of these terms and conditions.    

5.3  Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") you have the right to cancel your subscription, for any reason, within 14 days of the date of your subscription starting (the “Cooling-off Period”). Please note that this right to cancel will not apply to any monthly renewals of your subscription including any subsequent renewals following a cancellation. Should you wish to cancel during the cooling off period please contact the telephone number as set out at paragraph 8.1. Please note you cannot use the cancellation process set out at paragraph 5.2 during the Cooling Off Period.   

5.4  We will send you an acknowledgement of your subscription cancellation by email.   

5.5  You expressly acknowledge and agree that:    

5.5.1  we may give you access to your subscription during the Cooling-Off Period; and  

5.5.2  if you exercise the right to cancel set out in clause 5.3 after your subscription has started, any refund will be reduced pro rata in accordance with the number of days your subscription has been active.  

6.  Managing your account  

6.1  When you have an active subscription, you will be able to login to your subscription account by using your BPme credentials, within the BPme App. Once you have logged in, you are able to:   

6.1.1  check your account information and subscription details;   

6.1.2  update your billing address and payment card;   

6.1.3  cancel your subscription. 

7.   Our Rights to End the Contract  

7.1 We may withdraw the subscription at any time. We will email you to let you know that we are going to stop providing the subscription. We will let you know at least 10 days prior to the end of your current month’s subscription and will not take any subsequent recurring monthly subscription fees.   

8. If there is a problem with the subscription or the ordering process  

8.1  If you have any questions or complaints about the subscription, please contact our customer service team at: 

Email: bpmeuk@bp.com  Freephone: 0800 402 402

9.  Responsibility for Loss or Damage Suffered by You  

9.1  Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.  

9.2  Our liability to you is limited at the cost of the Monthly Fees paid by you under these terms and conditions.   

9.3  We are not liable for business losses. We only supply the subscription for personal use. If you use the subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.   

9.4  If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued).  

10.  How we may use your Personal Information  

10.1 We are committed to protecting your privacy and maintaining the security of any personal data received from you. Any personal data you submit to us will used to provide the BPme Rewards Coffee Club offer and in accordance with our Privacy Policy. Our privacy policy can be viewed at: https://www.bp.com/en_gb/united-kingdom/home/products-and-services/bpme/privacy-policy.html

11.  Other Important Terms  

11.1  We reserve the right to update, change, modify or terminate the subscription and these terms and conditions at our entire discretion.   

11.2  We reserve the right to refuse to accept a new subscription order or any monthly renewal if we reasonably believe that you are not complying with these terms and conditions.  

11.3  The BPme Rewards Coffee Club is separate to and will not include or be subject to any other promotions from us.   

11.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.  

11.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  

11.6 These terms and conditions are governed by English law. This means that your subscription, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.  

1. Avios Terms

1.1 These BPme Rewards terms and conditions (the “BPme Rewards Avios Terms”) set out the terms and conditions which govern your conversion of BPme Rewards Points into Avios (the “Conversion”) and is an agreement between you and BP.  Capitalised terms have the meanings given to them in Section 11 of these BPme Rewards Avios Terms.

1.2 When your BPme Account and British Airways Executive Club’s (“BAEC”) account have been linked in accordance with Section 2.4 below, you agree to be bound by these BPme Rewards Avios Terms. You also acknowledge that your Conversion and subsequent use of Avios are subject to BAEC terms and conditions available here (“BAEC Terms”) (together with the BPme Rewards Terms, the “Aggregate Terms”).

2. Order 

2.1 You may make a request to convert your BPme Rewards Points to Avios via the Redeem section of the BPme Rewards website or the Executive Club Exchange website (the “Order”). Our acceptance of your Order will take place when we email you to confirm receipt of your Order, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Conversion. This might be because of unexpected limits in our resources which we could not reasonably plan for.

2.3 In order to be eligible for this offer, you must be at least 18 years old and be an account holder with both BPme Rewards and British Airways Executive Club . You must link your BPme Account to your BAEC account, or vice versa, in order to apply for the Conversion. 

2.4 To link a BPme Account with your BAEC account or vice versa, you should use the authentication process in either of the BPme Rewards or Executive Club Exchange website, by selecting “Link your account” after following either the BAEC or the BPme Rewards website link. After following the steps in one of the above authentication processes, your accounts will be linked and you will receive a confirmation email to that effect to your BPme Rewards email address.  A BPme Account can only be linked and unlinked to a BAEC account a maximum of twice, and vice versa.  Only one BPme Account can be linked to one BAEC account at any given time and vice versa.

2.5 Once your BPme Account is linked with your BAEC account you will be able to convert your BPme Rewards points to Avios manually by selecting “Convert your points” via the  BPMe Rewards or Executive Club Exchange website. To proceed with an automatic Conversion you will need to select “opt-in to automatic conversion” via the BPme Rewards or Executive Club Exchange website. 

2.6 The Redeem section of the BPMe Rewards website is solely for the Conversion in the UK. We do not accept orders from addresses outside the UK.

2.7  Once BPme Rewards Points are converted to Avios via a Conversion, they will be allocated to your BAEC account and BAEC Terms will apply. Avios are issued by and redeemed with Avios Group (AGL) Limited in accordance with the BAEC Terms. 

3. Conversion Restrictions

3.1 A minimum transfer amount of 40 BPme Rewards Points are required to make a Conversion. BPme Rewards points can only be converted into Avios in increments of 40 BPme Rewards Points.  You will be entitled to 25 Avios for every 40 BPme Rewards Points converted through a Conversion. 

3.2 A maximum of 30,000 BPme Rewards Points per calendar month can be manually converted into Avios and a maximum of 30,000 BPme Rewards points per calendar month can be automatically converted by you into Avios. The manual and automatic Conversion limits are independent of one another. 

4. Delivery 

4.1 Avios awarded through a Conversion will only be awarded to the relevant BAEC account through which the Conversion is requested. Avios will be credited to your BAEC account on the day when your BPme Rewards Points are manually converted into Avios. For automatic conversions of BPme Rewards Points, Avios will be credited at 20:00 on the 3rd of the month following the Conversion to your BAEC account.

4.2 We are not responsible for delays outside our control. If the Conversion is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract you have with us. 

5. Use of BPme Rewards Points and Avios

5.1 You cannot resell your BPme Rewards Points or your Avios.

5.2 We and Avios Group (AGL) Limited reserve the right to void or reject any attempt at Conversion that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace BPme Rewards Points or Avios that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

5.3 Please liaise with the BAEC customer service team regarding matters relating to the use and redemption of Avios.

6. Loss and Damage

6.1 Any matters relating to your use of Avios (including without limitation the purchase of goods or services) are between you and Avios Group (AGL) Limited and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of BAEC, Avios Group (AGL) Limited or third parties in relation to your subsequent use of Avios.

6.2 If we fail to comply with these BPme Rewards Avios Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Conversion process.

6.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Conversion under the Consumer Protection Act 1987.

6.4 The offers available under these BPme Rewards Avios Terms are only available for domestic and private use. If you use the BPme Rewards Points for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the Conversion, how we are performing and why you decide to end this contract.

7.2 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.2, the contract will end immediately and we will refund  BPme Rewards Points to you in full for any Avios which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the Avios you have converted and you do not wish to proceed; or b) there is a risk that the credit of the Avios may be significantly delayed because of events outside our control.

7.3 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.4 We will refund you the number of BPme Rewards Points used by you, to convert into the Avios, into your BPme Account.

7.5 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for Conversion at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the BPme Rewards Points or Avios, for example, your email address; or (b) you are in breach of any of the Aggregate Terms.

8.2 If there is any reason to believe that there has been a breach of these BPme Rewards Avios Terms, BP reserves the right to exclude a BPme Rewards member from participating in the Conversion, and/or to disqualify any converted BPme Rewards points, at its sole discretion.

9. Contact

9.1 We may need certain information from you so that we can proceed with the Conversion, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the BPme Rewards Points late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

9.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us:

(a) on 0800 402 402 Lines are open 08:00 to 18:00.  Calls are free from landlines, but charges may apply if you call from a mobile.  Calls may be monitored or recorded for quality and training purposes only; or 

(b) at BPmeRewards@bp.com.

9.3 If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your BPme Account.

10. General

10.1 These BPme Rewards Avios Terms and the offers under them will be valid from 09/09/21 to 09/09/24

10.2 We will use your personal information in accordance with our privacy policy available on https://www.bpmerewards.co.uk/privacy-statement/. When linking your BPme Rewards Account and your BAEC account we will share necessary data from your BPme Rewards account with Avios Group (AGL) Limited (and we also receive data from Avios) to enable the points conversion to occur. In particular, BP and Avios Group (AGL) Limited will need to access your BPme Rewards account details (including balance) and BP will need to store your Avios Account ID also. This information will be used by BP and Avios Group (AGL) Limited to administer the linked accounts and to enable the points conversions to occur. We’ll also share data when necessary to service your account and to protect against fraud.

10.3 These BPme Rewards Avios Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

11. Definitions

“Avios Group (AGL) Limited” means  Avios Group (AGL) Limited with its registered office at Waterside (Hea3), PO BOX 365, Harmondsworth, United Kingdom, UB7 0GB, and with company number 02260073.

“Avios” means the reward currency of British Airways Executive Club.

“BP” means BP Oil UK Limited, of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, registered in England and Wales under company number 00446915. Its VAT number is GB 243 5105 93. BP Oil UK Limited is the promoter of BPme Rewards.   Throughout our Terms, references to "BP", "we", "us", and "our", means BP Oil UK Limited and "you," and "your," means you. 

“BPme Account” means the registered account. 

“BPme Rewards Points” means BPme loyalty points issued as part of our BPme loyalty programme.