Terms & Conditions

This Overview Section explains some of the key provisions in our Terms. We recommend that you review our terms and conditions in full for further information on any provisions contained in this Overview Section and retain a copy for your records. Where we use the word "Terms", this refers to all our terms and conditions listed in the Index.

General Terms. These terms set out the provisions that apply to all of our terms, including confirmation of the BP entity who promotes the BPme Rewards scheme, BP Oil UK Limited (a company registered in England). It also sets out how you can contact us, if you have any questions on our Terms. These terms also make reference to our Privacy Notice which sets out how we process your personal data and confirm that the Terms are governed by English law.

Loyalty Terms. These terms govern your use of the BPme Rewards scheme, including the earning and redemption of BPme Rewards Points on eligible sales. It sets out how you can tell us if you lose your BPme Reward card or if it is stolen. It also confirms how you can cancel your account and that we may cancel your account in certain circumstances.

Rewards Catalogue Terms. These terms govern your orders for products on the BPme Rewards Catalogue and Redeem section of the website. It sets out when a contract is formed and the rights you have in relation to goods ordered (including if you wish to return them). Our responsibility to you, in the event you suffer loss, is also set out in these terms.

Amazon and M&S eGift Card Terms. These terms govern your order of an eGift Card (Amazon or M&S). It confirms the process for delivery of the eGift Cards by email and that you will not be able to change your mind in relation to such a purchase.

BP Website Terms. These terms govern your use of our website, including the use of our intellectual property rights.

1.1 BPme Rewards and www.bpmeRewards.co.uk is operated by BP Oil UK Limited, of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, registered in England and Wales under company number 00446915. Its VAT number is GB 243 5105 93. BP Oil UK Limited is the promoter of BPme Rewards and BPme Rewards cards remain its property at all times.

1.2 Throughout our Terms, References to "BP", "we", "us", and "our", means BP Oil UK Limited and "you," and "your," means you. BP and you are referred to collectively as the "Parties" and individually as a "Party". Where we use the word "Terms", this refers to all our terms and conditions listed in the Index. "BPme Rewards Points" refers to BPme loyalty points issued as part of our BPme loyalty programme. "BPme App" refers to our BPme application.

1.3 If you have any questions on these Terms please see the FAQ page or contact us on 0800 402 402 or at www.bpmeRewards.co.uk. Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes.

1.4 Additional terms may apply for other features of BPme Rewards. We may also cancel or change the BPme Rewards scheme and/or these Terms at any time. Where we add new terms, change these Terms or change or cancel the BPme Rewards scheme, we will tell you beforehand.

1.5 These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. In the event of any inconsistency between the Tabs in these Terms, the following shall precedence order shall apply: (a) General Terms; (b) Rewards Catalogue Terms; (c) Loyalty Terms; and (d) BP Website Terms. To the extent you have purchased an eGift Card, the Amazon eGift Card Terms or M&S eGift Card Terms (as applicable to your eGift Card) shall take precedence.

1.6 Each of the provisions in these Terms operate separately. If a court or relevant authority decides that any of the provisions in these Terms (or a part of them) are unlawful, the remaining provisions (or parts) will remain in full force and effect.

1.7 These Terms are between you and us. No other person will have any right to enforce any of these Terms. Neither of us will need to get the agreement of any other person in order to exercise our rights under these Terms.

1.8 Even if we delay in enforcing our Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking our Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

1.9 We may transfer our rights and obligations under these Terms to another organisation. We will tell you if this happens and, if you are unhappy with the transfer, you may choose to leave BPme Rewards. You may only transfer your rights or obligations under these Terms to another person if we agree to this in writing.

1.10 These Terms are governed by English law. You and we can bring legal proceedings in relation to these Terms in the English courts, or, if you are based in another part of the UK (i.e. Scotland, Wales or Northern Ireland), you can bring proceedings in the relevant court if an issue arises in relation to goods, services or digital content supplied to you.

1.11 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note that, while the UK forms part of the European Union, disputes in relation to the sale of goods, services and digital content may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

1.12 Our Privacy Statement sets out the ways in which we will collect, store and use your personal data in connection with the BPme Rewards scheme. This include details of your privacy rights, including your rights to access and request correction of any of your personal data that we hold, as well as how to manage your direct marketing contact preferences. Please read our Privacy Statement carefully.

1.13 These Terms were last updated on 22 May 2019.

1. Rewards Catalogue Terms

1.1 These are the terms and conditions on which we supply products from our Rewards Catalogue to you. You can choose to pay for such products using your BPme Rewards Points or by way of another permitted method of payment (as stated in these terms). Please read these terms carefully before you submit your order to us.

2. Our contract with you

2.1 You can place an order with us online. When you place an order online, we will confirm receipt of your order request by email. We will take payment at the time of your order, at which point you can choose to spend your BPme Rewards Points and/or pay using a permitted method of payment.

2.2 We will assign an order number to your order and tell you what it is when we confirm receipt of your order request. Please hold on to this information as it will help us if you can tell us the order number whenever you contact us about your order.

2.3 Your order request is an offer from you to buy the products from us. A contract is only formed when we accept your offer by dispatching your order. At any time before then, we may decline to supply the products to you.

2.4 There may be circumstances where we cannot accept your order, for example because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, because we are unable to meet a delivery deadline you have specified or because we have identified fraudulent activity in relation to your account. For further information, see the Loyalty Terms. If we are unable to accept your order, we will inform you of this and will refund you for the products as described in Section 8.4 below.

2.5 Our website is solely for the promotion of our products in the UK (including the Channel Islands, Isle of Man and Shetland Islands). Unfortunately, we do not deliver to addresses outside Great Britain and Northern Ireland. Our products are delivered by home delivery only.

3. Our products

3.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3.2 The packaging of the products may vary from that shown in images on our website.

4. Your rights to make changes

4.1 If you wish to make a change to your order please contact us through the contact us section of our website or via our careline on 0800 402 402. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Section 7 (Your rights to end the contract)).

5. Our right to make changes

5.1 We may change the products to reflect changes in relevant laws and regulatory requirements.

6. Providing the products

6.1 Standard delivery of the products is free of charge. We may offer, now or in the future, the option for premium delivery services for a fee.

6.2 We aim to deliver the products within 3-5 working days after the date of receipt of your order request.

6.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.5 If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days after the day of the failed delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Section 9.2 will apply.

6.6 Products will be your responsibility from the time we deliver the products. Where we are unable to deliver to your address, responsibility will pass to you when the goods arrive at your local depot.

6.7 You own the products once we have received payment in full and delivery has been made.

6.8 We may need certain information from you so that we can supply the products to you, for example, your telephone number. We may contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and Section 9.2 will apply). We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. Your rights to end the contract

7.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and why you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the products repaired or replaced or to get some or all of your payment method or BPme Rewards Points back), see Section 10;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see Section 7.2; or

(c) If you have changed your mind about the products, see Section 7.3. You may be able to get a refund depending on how soon you change your mind after your order is delivered, but this may be subject to deductions and you will have to pay the costs of return of any products.

7.2 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed;

(b) we have told you that there is a risk that the supply of the product may be significantly delayed because of events outside our control; or

7.3 For most products bought online you have a legal right to change your mind within 14 days of delivery of the product and receive a refund. We allow you an additional period of 14 days to change your mind. This means you have 28 days from the date of delivery of the products to change your mind. Where your products are split into different deliveries, you have until 28 days after you receive the last delivery to change your mind about the products.

8. How to end your contract with us (including if you have changed your mind)

8.1 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your email address. As part of our returns process, we may ask questions relating to your BPme account for fraud prevention purposes.

If you would prefer to send us a filled in version of the form at The Schedule (Section 13.0) (Model Cancellation Form) please let us know via our careline (details above).

8.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must call our careline on 0800 402 402 to confirm the returns procedure in relation to such products. If you are exercising your right to change your mind you must send off the products within 28 days of telling us you wish to end the contract.

8.3 We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.4 We will refund you the price you paid for the products including delivery costs, by the method you used for payment (including, if used, a refund of BPme Rewards Points). However, we may make deductions from the price, as described below. We reserve the right not to refund any BPme Rewards Points where we identify that your account has been used for fraudulent purposes. For further information, see the Loyalty Terms.

8.5 If you are exercising your right to change your mind:

(a) We may reduce the amount which we refund to you to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If the products are handled in an unacceptable way by someone else while the products are your responsibility (see Section 6.6 above), this is treated in the same way as the products being handled in an unacceptable way by you. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to reflect any reduction in resale value of the products; and

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery in relation to the products but you choose premium delivery, then we will only refund what you would have paid for the cheaper standard delivery option.

8.6 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us. For information about how to return the products to us, see Section 8.2.

9. Our rights to end the contract

9.1 We may end the contract for the products at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your telephone number; or

(b) you do not take delivery of the products and, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection.

9.2 If we end the contract in the situations set out in Section 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct from that refund, or charge you, reasonable compensation for the costs we incur as a result of your breaking the contract.

10. If there's a problem with the products

10.1 We are under a legal duty to supply products that are in conformity with any contract between us. Nothing in these terms will affect your legal rights. If you have any questions or complaints about the products, please contact us. You can telephone our careline on 0800 402 402.

10.2 If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection in relation to rejected products. Please call our careline on 0800 402 402 to confirm the returns procedure in relation to your products.

11. Price and payment

11.1 The price of the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see 11.2 for what happens if we discover an error in the price of the products you order.

11.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

11.3 We accept payment with debit and credit cards. We do not currently accept payments through PayPal.

11.4 BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given.

12. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Reward Catalogue terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

12.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. THE SCHEDULE

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To BP Oil UK Limited, of Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP, 0800 402 402 and bpmeRewards@bp.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

1. Loyalty Terms

1.1 These are the terms and conditions on which we provide our BPme Rewards loyalty programme, including eligibility, earning BPme Rewards Points and redeeming Rewards. Please read these Loyalty Terms carefully to understand the permissions and restrictions in relation to our BPme Rewards loyalty programme.

2. Eligibility and Registration

2.1 You must be at least 16 years old and live in the UK to participate in BPme Rewards.

2.2 You can earn BPme Rewards Points on qualifying sales (see Earning Rewards below) before you have registered your BPme Rewards card. However, you must register your BPme Rewards card to redeem BPme Rewards Points you have earned and to access other features of BPme Rewards.

2.3 You must register your BPme Rewards card within 12 months of first using it. If you do not register, all BPme Rewards Points earned on your BPme Rewards card will be lost and we may cancel your card.

2.4 You can link 5 plastic and one digital card to your BPme account.

Earning Rewards

2.5 You can use your BPme Rewards card to earn BPme Rewards Points at participating service stations.

2.6 Where we say "card" in these terms, we mean both your physical card and, and if you have registered on BPme, your digital card.

2.7 You can view your balance of BPme Rewards Points in your online account or your BPme App.

2.8 We may deduct BPme Rewards Points you have earned on an eligible sale if you later return or exchange the relevant goods, or you are refunded the purchase price. We only sell age-restricted products if you meet the minimum age requirement. If we believe you look under 25 years old, we will ask you for a valid proof of age for certain purchases.

Earning BPme Rewards Points

2.9 You will earn:

(a) 1 BPme Rewards Point for every 1 litre of Regular fuel you buy from a participating BP service station;

(b) 2 BPme Rewards Points for every 1 litre of Ultimate fuel you buy from a participating BP service station; and/or

We may change how many BPme Rewards Points you earn on qualifying sales. We will tell you if we do this.

2.10 BPme Rewards Points cannot be earned on:

(a)BP PLUS bunker, Keyfuels, UK Fuels, OMV, Circle K and ENI, UTA, Total fuel card transactions;

(b)tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up and lottery; or

(c)purchases from non-participating stores at BP service stations. Such stores will include for example Sainsbury’s, Tesco, Morrisons or other stores which either operate a nationally recognised loyalty programme in relation to shop goods and services or otherwise do not permit BP to issue loyalty rewards on their goods. In such instances, BPme Rewards Points can however still be earnt on fuel purchases and car wash services at the relevant service station.

(d) purchases through the Deliveroo app.

2.11 We may also exclude other products from time to time and, if we do, we will tell you what they are.

2.12 Except as explained in Section 2.9 above, there is a minimum spend to earn BPme Rewards Points of £1.00, which we may amend from time to time.

2.13 You must present your BPme Rewards card at the checkout to earn BPme Rewards Points and other selected rewards on your qualifying sales. If you are paying for fuel using the BPme App, and have opted into BPme Rewards on the BPme App, you will automatically earn BPme Rewards Points on qualifying sales.

2.14 If you do not have your BPme Rewards card when you checkout, you can request a BPme Rewards IOU, which you can use to add the earned BPme Rewards Points to your account next time you visit us. BPme Rewards IOUs are only issued for BPme Rewards Points.

2.15 BPme Rewards IOUs will expire 14 days after we issue them to you. You must present your IOU, together with your BPme Rewards card in a BP store in order to add these BPme Rewards Points to your account. You cannot add any BPme Rewards Points to your account from an expired IOU.

2.16 We may add restrictions on the collection and redemption of BPme Rewards Points from time to time. We also may investigate and restrict our BPme Rewards Points offering where we suspect fraud, misuse or abuse of our programme, without further notice. Please contact us for more information.

2.17 Your BPme Rewards Points do not have an expiry date, but unspent BPme Rewards Points will be lost if your account is closed or if we end BPme Rewards before you redeem them (see Ending your Account below).

2.18 We will endeavour to add BPme Rewards Points to your account within 28 days.

2.19 We reserve the right to correct incorrect BPme Rewards Points balances.

Other Rewards

2.20 We may run extra offers or promotions from time to time through which you can earn additional BPme Rewards Points.

2.21 These extra offers or promotions may have additional terms, which will apply to them. Depending on the nature of such offers or promotions, promoter employees may be excluded from participating. We will tell you what these additional terms are before we start the offer or promotion. By participating in an offer or promotion, you will be treated as having accepted its additional terms.

3. Redeeming Rewards

3.1 Redeeming BPme Rewards Points

3.2 BPme Rewards Points have no value until converted into redeemable currency. The standard conversion rate is: 2 BPme Rewards Points equals 1 pence which we may update from time to time. BPme Rewards Points cannot be sold, traded or exchanged for cash.

3.3 BPme Rewards Points can be redeemed in any increment over 200 BPme Rewards Points. So, for example, 622 earned BPme Rewards Points will be shown in your account as £3.11p. This means, when converted, you will have 3 pounds, and 11 pence you can redeem. However, you will not be able to redeem any amount under 200 points/£1, for example a single item which is £0.50 in a basket will not be able to be redeemed with 100 points.

3.4 You can redeem your BPme Rewards Points on eligible purchases only. Subject to the exclusions set out in Section 3.8 and Section 3.9 below, these are:

(a)purchases of fuel at participating BP service stations;

(b)purchases of goods and services in participating BP service stations and partners;

(c)purchase of goods from the BPme Rewards Catalogue (see Section 4), which you can access at our catalogue or from the Rewards Catalogue section in your BPme App and Redeem section of the website (additional terms and conditions apply to purchases from the BPme Rewards Catalogue and Redeem section of the website). Please review our Rewards Catalogue Terms for more information; or

(d)purchases in the Redeem section of the BPme Rewards website, which you can access at our catalogue page or from the Redeem section in your BPme App (additional terms and conditions apply to purchases in the Redeem section). Please review our Amazon eGift Card Terms and/or M&S eGift Card Terms for more information.

3.5 We may introduce additional eligible purchases in the future. If we do, we will tell you what these are.

3.6 In relation to in-store purchases, where available, BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on the purchase.

3.7 You must present your BPme Rewards card (plastic or digital) at the checkout in store to redeem BPme Rewards Points on your qualifying sales. In relation payments at our pumps, please note the BPme App may not support the in-app redemption feature immediately at launch, please check your BPme App for details.

3.8 BPme Rewards Points cannot be redeemed:

(a)when using a Fuelcard (BP branded or otherwise) to pay for the relevant transaction;

(b)on tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up and lottery; or

(c)where purchases are made through a separate branded concession payment point.

3.9 We may also exclude other products from time to time and, if we do, we will tell you what they are.

3.10 You can choose how many BPme Rewards Points you collect and/or redeem in a transaction but you can only collect and/or redeem 200 BPme Rewards Points for every 5 litres of fuel you are purchasing.

3.11 Where goods or services are purchased, and then refunded, we will refund your BPme Rewards Points. These BPme Rewards Points will reach your account within 72 hours.

4. BPme Rewards Catalogue and Redeem section of the website

4.1 You may redeem your BPme Rewards Points at the BPme Rewards Catalogue and Redeem section of the website. Additional terms and conditions apply to these purchases – please see our Rewards Catalogue Terms for more information.

5. Lost/Stolen BPme Reward Cards

5.1 You must keep your BPme Reward card and your login details for your online account and BPme App safe.

5.2 Please keep your personal details up to date. You can do this by going online to www.BPmeRewards.co.uk and updating your personal information in the "My Profile" section. We will not be responsible for any loss of BPme Rewards Points including the closure of your account under Section 6.3 if you do not keep your account details up to date.

5.3 You must tell us as soon as possible, if your BPme Reward card is lost or stolen, or if you believe your online account or BPme App has been accessed without your permission. You can do this by calling our careline on 0800 402 402. It is your responsibility to contact us if your card is lost or stolen or if your account has been accessed without your permission.

5.4 We will have no responsibility for any unauthorised use of your BPme Rewards Points.

6. Ending Your Account

6.1 You may choose to leave the BPme Rewards scheme at any time. If you do so, we will cancel your BPme Rewards card and you will lose any BPme Rewards Points that you have not spent before you leave.

6.2 We may cancel your BPme Rewards card and close your account if you do not use your card for 2 years. Before we do this, we will tell you and give you a reasonable opportunity to start using your card again.

6.3 We may also cancel your card and close your account if we reasonably believe that:

(a)you have broken any of these Terms (or any additional terms we have told you about);

(b)you are abusing the BPme Rewards scheme or using your BPme Rewards card in a dishonest or fraudulent way (or are trying to do any of these things); or

(c)you have provided us with false, incomplete or misleading information,

and, if we cancel your card and close your account for any of the above reasons, you will lose any BPme Rewards Points that you have earned, but not spent at that time.

" We may also cancel your card and close your account if we decide to end the BPme Rewards scheme, which we may do in our discretion. If we decide to do this, we will tell you beforehand and give you a reasonable opportunity to redeem your BPme Rewards Points.

6.5 If the redeemable currency in your account has a value of more than £2,000 then we may ask you to give us additional information about yourself to verify your identity. If we cannot verify you from this information then we may cancel your card and close your account (please see Section 6.3(b)).

1. Amazon eGift Card Terms

1.1 These Amazon eGift Card Purchase Terms (the “Amazon Purchase Terms”) set out the terms and conditions which govern your purchase of Amazon eGift Cards from the BP Rewards Catalogue and Redeem section of the website as described in the Reward Catalogue Terms and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 12 of these Amazon Purchase Terms.

1.2 When you place an eGift Card Order, including by clicking ‘Proceed’, then ‘Confirm redemption', you agree to be bound by these Amazon Purchase Terms and the Reward Catalogue Terms. You also acknowledge that your purchase and subsequent use of an eGift Card and/or Amazon services are subject to Amazon's terms and conditions (available at www.amazon.co.uk and as may be updated from time to time) (“Amazon Terms”)(“Aggregate Terms”).

2. Order

2.1 You must have an Amazon Account to use and redeem the eGift Cards.

2.2 You may make an eGift Card Order via the Redeem section of the website in exchange for your BPme Rewards Points. Our acceptance of your eGift Card Order will take place when we email you to confirm receipt of your eGift Card Order, at which point a contract will come into existence between you and us.

2.3 If we are unable to accept your order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the eGift Card. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the eGift Card.

2.4 The Redeem section of the website is solely for the promotion of eGift Cards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.1 We aim to make the eGift Cards available to you as soon as we accept your eGift Card Order and in any event within twenty-four (24) hours after the day on which we accept your eGift Card Order. Where we deliver the eGift Cards to you immediately, you agree that you will not have a right to change your mind.

3.2 eGift Cards will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the eGift Cards is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any eGift Cards you have paid for but not received.

4. Provision of eGift Cards

4.1 You will be able to exchange your BPme Rewards Points for eGift Cards as set out in www.bpmeRewards.co.uk/redeem. eGift Cards will be offered in denominations of five pounds sterling (£5) and ten pounds sterling (£10).

4.2 The eGift Card will be your responsibility from the time we deliver the eGift Card to you.

5. Price and Payment

5.1 The price of the eGift Cards will be the value of BPme Rewards Points indicated on the order pages of the and Redeem section of the website when you placed your eGift Card Order. We take all reasonable care to ensure that the price of the eGift Card advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the eGift Card you order.

5.2 You must pay for the eGift Cards by an exchange of BPme Rewards Points via the and Redeem section of the website before we make them available to you.

5.3 We will not charge you any fees in connection with the delivery of eGift Cards under these Amazon eGift Card Terms.

5.4 It is always possible that, despite our best efforts, some of the eGift Cards we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

5.5 BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on the purchase. If the price of the goods and/or services is less than this value, no change will be given.

6. Use of eGift Cards

6.1 You understand that Amazon is not a sponsor in connection with the eGift Cards offered under these Amazon Purchase Terms or any related promotions, incentives or other use of Claim Codes. BP makes no representations on behalf of or concerning Amazon or any of its Affiliates.

6.2 You cannot reload or resell the eGift Cards. You cannot use the eGift Cards for payment outside of www.amazon.co.uk or its affiliated properties or websites, for advertising, marketing, sweepstakes, promotional or commercial purposes. You cannot redeem the eGift Cards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.3 You cannot transfer a portion or all of your Amazon.co.uk Account balance to another Amazon.co.uk account.

6.4 We and Amazon reserve the right to void or reject any eGift Card or Claim Code that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace eGift Cards or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.5 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.6 Please liaise with Amazon's customer service team regarding matters relating to the use and redemption of the eGift Card.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the eGift Card, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the eGift Card replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any eGift Cards which have not been provided. The reasons are:

(a) we have told you about an error in the BPme Rewards Points price or description of the eGift Card you have ordered and you do not wish to proceed; or

(b) there is a risk that supply of the eGift Cards may be significantly delayed because of events outside our control.

7.4 To end the contract with us, please let us know by calling our careline on 0800 402 402. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the eGift Cards, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for an eGift Card at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the eGift Cards, for example, your email address; or

(b) you are in breach of any of the Aggregate Terms.

9. Problem with eGift Card

9.1 If you have any questions or complaints about the eGift Card, please contact us. You can telephone our careline on 0800 402 402.

9.2 We are under a legal duty to supply eGift Cards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the eGift Cards through Amazon websites (including without limitation the purchase of goods or services) are between you and Amazon and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Amazon in relation to the subsequent use of the eGift Cards through Amazon Sites.

10.2 If we fail to comply with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the eGift Cards and for defective eGift Cards under the Consumer Protection Act 1987.

10.4 If defective eGift Cards which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the eGift Cards for domestic and private use. If you use the eGift Cards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the eGift Cards to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the eGift Cards late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.2 If you have any questions on these terms please contact us:

(a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only;

(b) contact us at bpmeRewards@bp.com; or

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. Definitions

12.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

12.2 “Amazon” means Amazon EU SARL.

12.3 “Amazon Account” means a registered account with an Amazon Site, which permits you to purchase eGift Cards and services from the applicable Amazon Sites.

12.4 “Amazon Sites” means those websites located at https://www.amazon.co.uk and certain other websites owned and operated by Amazon or its Affiliates, as specified by Amazon from time to time, including any of its successors or replacements.

12.5 “BPme Account” means the registered account.

12.6 “Claim Code” means the unique identifier issued by Amazon that may be redeemed for the denominated value via the Amazon Site(s) subject to the Aggregate Terms.

12.7 “eGift Card” means a voucher containing a Claim Code.

12.8 “eGift Card Order” means an order offer placed by you for the purchase of eGift Cards.

1.1 These Love2Shop Reward Purchase Terms (the “Love2Shop Purchase Terms”) set out the terms and conditions which govern your purchase of Love2Shop Digital Reward Codes (“L2S Rewards”) from the BP Rewards Catalogue and Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 12 of these Love2Shop Purchase Terms.

1.2 When you place a L2S Reward order (“Order”), including by clicking ‘Proceed’, then ‘Confirm redemption', you agree to be bound by these Love2Shop Purchase Terms. You also acknowledge that your purchase and subsequent use of a L2S Reward and/or Love2Shop services are subject to Love2Shop's terms and conditions (available at https://love2shop.co.uk/site-tcs and as may be updated from time to time) (“Love2Shop Terms”)(“Aggregate Terms”).

2. Order

2.2 You may make an Order via the Redeem section of the website in exchange for your BPme Rewards Points. Our acceptance of your Order will take place when we email you to confirm receipt of your Order, at which point a contract will come into existence between you and us.

2.3 If we are unable to accept your Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the L2S Reward. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the L2S Reward.

2.4 The Redeem section of the website is solely for the promotion of L2S Rewards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.1 We aim to make the L2S Rewards available to you as soon as we accept your Order and in any event within twenty-four (24) hours after the day on which we accept your L2S Reward Order. Where we deliver the L2S Rewards to you immediately, you agree that you will not have a right to change your mind.

3.2 L2S Rewards will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the L2S Rewards is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any L2S Rewards you have paid for but not received

4. Provision of L2S Rewards

4.1 You will be able to exchange your BPme Rewards Points for L2S Rewards as set out in the BPme Rewards website.

4.2 The L2S Reward will be your responsibility from the time we deliver the L2S Reward to you.

6. Use of L2S Rewards

6.1 You cannot resell the L2S Rewards. You cannot redeem the L2S Rewards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.2 We and Love2Shop reserve the right to void or reject any L2S Reward that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace L2S Rewards that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 Please liaise with Love2Shop customer service team regarding matters relating to the use and redemption of the L2S Reward.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the L2S Reward, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the L2S Reward replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section

7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any L2S Rewards which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the L2S Reward you have ordered and you do not wish to proceed; or b) there is a risk that supply of the L2S Rewards may be significantly delayed because of events outside our control.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the L2S Rewards, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for a L2S Reward at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the L2S Rewards, for example, your email address; or (b) you are in breach of any of the Aggregate Terms.

9. Problem with L2S Reward

9.1 If you have any questions or complaints about the L2S Reward, please contact us. You can telephone our careline on 0800 402 402. 9.2 We are under a legal duty to supply L2S Rewards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the L2S Rewards through Love2Shop or third-party websites (including without limitation the purchase of goods or services) are between you and Love2Shop and/or the relevant third-party website. We are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of Love2Shop or other third parties in relation to the subsequent use of the L2S Rewards through Love2Shop Sites and third-party Sites.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the L2S Rewards and for defective L2S Rewards under the Consumer Protection Act 1987.

10.4 If defective L2S Rewards which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the L2S Rewards for domestic and private use. If you use the L2S Rewards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the L2S Rewards to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the L2S Rewards late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.2 If you have any questions on these terms please contact us: (a) on 0800 402 402 Lines are open 08:00 to 18:00. Calls are free from landlines, but charges may apply if you call from a mobile. Calls may be monitored or recorded for quality and training purposes only; (b) contact us at BPmeRewards@bp.com; or (c) visit our website at www.BPmeRewards.co.uk/help.

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. Definitions

12.2 “Love2Shop” means [insert registered company details].

12.4 “Sites” means the Love2Shop website located at https://love2shop.co.uk/ and certain other websites owned and operated by Love2Shop or its Affiliate and any other third party websites where L2S rewards are accepted, as specified by Love2Shop from time to time, including any of its successors or replacements.

12.5 “BPme Account” means the registered account.

12.6 “Digital Reward Code” means the unique identifier issued by Love2Shop that may be redeemed for the denominated value via Site(s) subject to the Aggregate Terms.

12.8 “Order” means an order offer placed by you for the purchase of L2S Reward

1.1 These For Good Causes Reward Voucher Terms (the “For Good Causes Voucher Terms”) set out the terms and conditions which govern your purchase of For Good Causes Voucher Codes (“FGC Vouchers”) from the BP Rewards Catalogue and Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 12 of these For Good Causes Purchase Terms.

1.2 When you place a FGC Voucher order (“Order”), including by clicking ‘Proceed’, then ‘Confirm redemption', you agree to be bound by these For Good Causes Purchase Terms. You also acknowledge that your purchase and subsequent use of a FGC Voucher and/or For Good Causes services are subject to For Good Cause's terms and conditions (available at https://www.forgoodcauses.org/terms-and-conditions/ and as may be updated from time to time) (“For Good Causes Terms”)(“Aggregate Terms”).

2. Order

2.3 If we are unable to accept your Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the FGC Voucher. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the FGC Voucher.

2.4 The Redeem section of the website is solely for the promotion of FGC Vouchers in the UK. We do not accept orders from addresses outside the UK.

2.5 You agree and acknowledge that For Good Causes deducts a small commission from each donation to cover the cost of the distribution to the over 17,000 charities in its network. The fee charged is 10%. This means that if you donate a £5 to charity using a FGC Voucher, the charity will receive £4.50.

3. Delivery

3.1 We aim to make the FGC Vouchers available to you as soon as we accept your Order and in any event within twenty-four (24) hours after the day on which we accept your FGC Voucher Order. Where we deliver the FGC Vouchers to you immediately, you agree that you will not have a right to change your mind.

3.2 FGC Vouchers will be delivered to you to via the email address you provided to us.

3.3 We are not responsible for delays outside our control. If our supply of the FGC Vouchers is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a BPme Rewards Points refund for any FGC Vouchers you have paid for but not received

4. Provision of FGC Vouchers

4.1 You will be able to exchange your BPme Rewards Points for FGC Vouchers as set out in the BPme Rewards website.

4.2 The FGC Voucher will be your responsibility from the time we deliver the FGC Voucher to you.

6. Use of FGC Vouchers

6.1 You cannot resell the FGC Vouchers. You cannot redeem the FGC Vouchers for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.2 We and For Good Causes reserve the right to void or reject any FGC Voucher that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace FGC Vouchers that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 Please liaise with For Good Causes customer service team regarding matters relating to the use and redemption of the FGC Voucher.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the FGC Voucher, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the FGC Voucher replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section

7.3, the contract will end immediately, and we will refund the BPme Rewards Points to you in full for any FGC Vouchers which have not been provided. The reasons are: a) we have told you about an error in the BPme Rewards Points price or description of the FGC Voucher you have ordered and you do not wish to proceed; or b) there is a risk that supply of the FGC Vouchers may be significantly delayed because of events outside our control.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the FGC Vouchers, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for a FGC Voucher at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the FGC Vouchers, for example, your email address; or (b) you are in breach of any of the Aggregate Terms.

9. Problem with FGC Voucher

9.1 If you have any questions or complaints about the FGC Voucher, please contact us. You can telephone our careline on 0800 402 402. 9.2 We are under a legal duty to supply FGC Vouchers that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the FGC Vouchers through For Good Causes or third-party websites (including without limitation the purchase of goods or services) are between you and For Good Causes and/or the relevant third-party website. We are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of For Good Causes or other third parties in relation to the subsequent use of the FGC Vouchers through For Good Causes Sites and third-party Sites.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the FGC Vouchers and for defective FGC Vouchers under the Consumer Protection Act 1987.

10.4 If defective FGC Vouchers which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to have in place the minimum system requirements where advised to you by us.

10.5 We only supply the FGC Vouchers for domestic and private use. If you use the FGC Vouchers for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the FGC Vouchers to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the FGC Vouchers late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. Definitions

12.2 “For Good Causes” means For Good Causes Ltd, a limited company registered in England and Wales. Registered number 10397971. Registered office 1 Cottesbrooke Park, Heartlands Business Park, Daventry, Northamptonshire, England, NN118YL.

12.4 “Sites” means the For Good Causes website located at https://www.forgoodcauses.org/ and certain other websites owned and operated by For Good Causes or its Affiliate and any other third party websites where FGC Vouchers are accepted, as specified by For Good Causes from time to time, including any of its successors or replacements.

12.5 “BPme Account” means the registered account.

12.6 “Order” means an order offer placed by you for the purchase of FGC Voucher.

1. M&S eGift Card Terms

1.1 These M&S eGift Card Purchase Terms (the “M&S Purchase Terms”) set out the terms and conditions which govern your purchase of M&S eGift Cards from the Redeem section of the website as described in the Reward Catalogue terms and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 14 these M&S Purchase Terms.

1.2 When you place an eGift Card Order, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these M&S Purchase Terms and the Reward Catalogue terms. You also acknowledge that your purchase and subsequent use of an eGift Card and/or M&S services are subject to M&S's terms and conditions at Section 12 (“M&S Terms”)(“Aggregate Terms”).

2. Order

2.1 You may make an eGift Card Order via the BP Rewards Catalogue in exchange for your BPme Rewards Points. Our acceptance of your eGift Card Order will take place when we email you to confirm receipt of your eGift Card Order, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the eGift Card. This might be because of unexpected limits in our resources which we could not reasonably plan for or because we have identified an error in the price or description of the eGift Card.

2.3 The Redeem section of the website is solely for the promotion of eGift Cards in the UK. We do not accept orders from addresses outside the UK.

3. Delivery

3.2 eGift Cards will be delivered to you to via the email address you provided to us.

4. Provision of eGift Cards

4.1 You will be able to exchange your BPme Rewards Points for eGift Cards as set out in the BPme Rewards website.

4.2 The eGift Card will be your responsibility from the time we deliver the eGift Card to you.

5. Price and Payment

5.1 The price of the eGift Cards will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the website when you placed your eGift Card Order. We take all reasonable care to ensure that the price of the eGift Card advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the eGift Card you order.

5.2 You must pay for the eGift Cards by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

5.3 We will not charge you any fees in connection with the delivery of eGift Cards in connection with these M&S eGift Card Terms.

6. Use of eGift Cards

6.1 You cannot resell the eGift Cards. You cannot redeem the eGift Cards for more than face value, transfer for value, redeem for cash, or return for a cash refund (except to the extent required by law).

6.2 We and M&S reserve the right to void or reject any eGift Card or Claim Code that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace eGift Cards or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 Please liaise with M&S's customer service team regarding matters relating to the use and redemption of the eGift Card.

6.5 BPme Rewards Points can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the eGift Card, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the eGift Card replaced). Please see Section 9 for more information.

a) we have told you about an error in the BPme Rewards Points price or description of the eGift Card you have ordered and you do not wish to proceed; or

b) there is a risk that supply of the eGift Cards may be significantly delayed because of events outside our control.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the eGift Cards, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for a eGift Card at any time by writing to you if:

a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the eGift Cards, for example, your email address; or

b) you are in breach of any of the Aggregate Terms.

9. Problem with eGift Card

9.1 If you have any questions or complaints about the eGift Card, please contact us. You can telephone our careline on 0800 402 402.

9.2 We are under a legal duty to supply eGift Cards that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to your use of the eGift Cards (including without limitation the purchase of goods or services) are between you and M&S and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of M&S in relation to the subsequent use of the eGift Cards.

11. Contact

11.2 If you have any questions on these terms please visit our website at www.bpmeRewards.co.uk/help or contact us:

(b) At bpmeRewards@bp.com.

11.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. M&S Terms

12.1 eGift cards can be redeemed at Marks & Spencer stores (including M&S Outlets, railway, motorway and airport stores, in the United Kingdom, Eire and the Channel Islands, excluding BP stores) and online at marksandspencer.com (subject to website terms and conditions). They may be exchanged for goods of a higher price than the face value of the eGift card on payment of the difference.

12.2 eGift cards cannot be exchanged for cash or used to pay for M&S Bank services, products or outstanding card balances, made to measure shirts, Lunch to Go, domestic appliances or M&S Energy.

12.3 eGift cards must not be sold for a charge (whether financial or otherwise) to any person or third party for any reason (except with M&S's prior written consent, at M&S's absolute discretion).

12.4 eGift cards can be activated with a minimum value of £1 and have a maximum value of £1,000.

12.5 eGift cards are valid for 24 (twenty-four) months from the last transaction. Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained in-store or by calling 0333 014 8777 for the UK and Channel Islands (local rates apply) or 1890 719380 for Eire (mobile rates may vary).

12.6 If any product purchased with an eGift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the eGift card.

12.7 If you do not spend the entire balance on the eGift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.

12.8 eGift cards should be treated as cash. They are not a cheque guarantee, credit or charge cards. Marks and Spencer will not accept liability for lost, stolen or damaged eGift cards.

12.9 Marks and Spencer reserves the right to amend the terms and conditions of eGift cards at any time and to take appropriate action, including the cancellation of the eGift card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.

12.10 Marks and Spencer will not accept back, exchange or refund any eGift cards once provided to you unless such eGift cards are defective.

13. Other Important Terms

13.1 M&S may include further terms which may apply to your use of the eGift Cards from time to time. Where this occurs, M&S will inform you of such additional terms.

14. Definitions

14.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

14.2 “BPme Account” means the registered account.

14.3 “Claim Code” means the unique identifier issued by M&S that may be redeemed for the denominated value subject to the Aggregate Terms.

14.4 “eGift Card” means a voucher containing a Claim Code.

14.5 “eGift Card Order” means an order offer placed by you for the purchase of eGift Cards.

14.6 “M&S” means Marks and Spencer plc.

1. VIRGIN WINES Purchase Terms

1.1 These VIRGIN WINES Purchase Terms (the “VIRGIN WINES Purchase Terms”) set out the terms and conditions which govern your purchase of VIRGIN WINES Products from the Redeem section of the website and is an agreement between you and BP. Capitalized terms have the meanings given to them in Section 13 these VIRGIN WINES Purchase Terms.

1.2 When you place a Virgin Wines Order for a Claim Code on the BPme Rewards Website, including by clicking ‘Proceed’, then ‘Confirm redemption,’ you agree to be bound by these VIRGIN WINES Purchase Terms. You also acknowledge that your purchase and subsequent use of the Claim Code and/or VIRGIN WINES services are subject to VIRGIN WINES's terms and conditions at Section 12 (“VIRGIN WINES Terms”)(“Aggregate Terms”).

2. Order

2.1 You may make a Virgin Wines Order via the Redeem section of the BPme Rewards Website in exchange for your BPme Rewards Points. Our acceptance of your Virgin Wines Order will take place when we email you to confirm receipt of your Virgin Wines Order, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your Virgin Wines Order, we will inform you of this and will not remove the applicable BPme Rewards Points from your BPme Account for the Claim Code. This might be because of unexpected limits in our resources which we could not reasonably plan for, because you are not over 18 or because we have identified an error in the price or description of the Claim Code.

2.3 The Redeem section of the website is solely for the promotion of the Products in the UK. We do not accept orders from addresses outside the UK.

5. Price and Payment

5.1 The price of the Claim Code will be the value of BPme Rewards Points indicated on the order pages of the Redeem section of the BPme Rewards Website when you placed your Virgin Wines Order. We take all reasonable care to ensure that the price of the Claim Code advised to you is correct. However, please see Section 5.4 for what happens if we discover an error in the price of the Claim Code you order.

5.2 You must pay for the Claim Code by exchange of BPme Rewards Points via the Redeem section of the website before we make them available to you.

5.3 We will not charge you any fees in connection with the delivery of the Claim Code in connection with these VIRGIN WINES Terms. VIRGIN WINES will not charge you for delivery of the Product, delivery is included in the price of the Claim Code.

5.4 It is always possible that, despite our best efforts, some of the Claim Codes we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel the Claim Code.

6. The Claim Code

6.1 You cannot resell the Claim Code.

6.2 Your Claim Code will only be valid for the Product or bundle of Products which you selected on the BPme Rewards website. It will not be valid for any other Products available on the BPme Rewards website or VIRGIN WINES website.

6.3 We and VIRGIN WINES reserve the right to void or reject any Virgin Wine Order if you are not over the age of 18 or that is suspected to have been obtained or created by fraud, data breach, account compromise, or any other improper or illegal conduct. We have no responsibility to reissue or replace Products or Claim Codes that are lost, stolen, misappropriated, or cancelled as a result of the foregoing conduct.

6.3 Please liaise with VIRGIN WINES's customer service team regarding matters relating to the Products.

7. Ending the Contract by You

7.1 Your rights when you end the contract will depend on whether there is anything wrong with the Claim Code, how we are performing and why you decide to end this contract.

7.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Claim Code replaced). Please see Section 9 for more information.

7.3 If you want to end the contract because of something we have done or have told you we are going to do, as set out in this Section 7.3, the contract will end immediately and we will refund the BPme Rewards Points to you in full for any Claim Codes which have not been provided. The reasons are:

a) we have told you about an error in the BPme Rewards Points price or description of the Claim Code you have ordered, and you do not wish to proceed; or

b) there is a risk that supply of the Claim Code may be significantly delayed because of events outside our control.

7.5 We will refund you the number of BPme Rewards Points used by you, to order the Claim Code, into your BPme Account.

7.6 Where you are entitled to a refund of BPme Rewards Points, we will make any refunds due to you as soon as possible.

8. Ending the Contract by Us

8.1 We may end the contract for the Claim Code at any time by writing to you if:

a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Claim Code, for example, your email address; or

b) you are in breach of any of the Aggregate Terms.

9. Problem with the Claim Code

9.1 If you have any questions or complaints about the Claim Code, please contact us. You can telephone our careline on 0800 402 402.

9.2 We and Virgin Wines are under a legal duty to supply the Claim Codes and/or Products that are in conformity with this contract.

10. Loss and Damage

10.1 Any matters relating to the Products (including without limitation the purchase of goods or services) are between you and VIRGIN WINES and we are not responsible and accept no liability with respect to any such matters. We are further not responsible for any actions or inactions of VIRGIN WINES in relation to the subsequent use of the Products.

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Claim Codes and for defective Claim Codes under the Consumer Protection Act 1987.

10.5 We only supply the Claim Codes for domestic and private use. If you use the Claim Codes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Contact

11.1 We may need certain information from you so that we can supply the Claim Code to you, for example, your name and email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Claim Code late or not supplying them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. Please note Virgin Wines will require additional information to send the Products to you.

11.2 If you have any questions on these terms please visit our website at www.BPmeRewards.co.uk/help or contact us:

(b) At BPmeRewards@bp.com.

11.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

12. VIRGIN WINES Terms

12.1 The Products will not be sold to under 18's, you may be asked for ID upon delivery.

12.2 Virgin Wines will never knowingly sell you a wine if we know that we don't have any sitting in the warehouse. However, once in a while what we thought was on the shelf turns out to be something quite different (pesky systems) and we have to find a replacement. In these rare situations we will ask our buyers to find a similar wine that we think you will like. The replacement wine will always be of greater or equal value to the bottle you bought.

12.3 Virgin Wines cannot be held responsible for any lost Claim Code.

12.4 Virgin Wines will need further information from you in order to deliver the Products. Please allow 3-5 working days for delivery from date of purchase.

12.5 Any problems redeeming your Claim Code, please contact customer services on 0343 224 1001. For further terms please visit www.virginwines.co.uk

13. Definitions

13.1 “Affiliate” means with respect to any person or entity (including a Party), any other person or entity that directly or indirectly controls, is controlled by or is under common control with that person or entity.

13.2 “BPme Account” means the registered account.

1. BP Website Terms

1.1. The following terms set out the conditions of use of the BP website www.bpmeRewards.co.uk which is a site operated by BP. By accessing and using the website, you accept the terms and conditions outlined in this legal notice with respect to this website and agree to comply with them. If you do not agree to these terms, you must not use our site. Where you breach these terms, any rights granted to you herein shall automatically cease.

1.2. These terms of use may be amended at any time by BP from time to time without notice. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

2. We may suspend or withdraw our site

2.1 Our site is made available free of charge.

2.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3. Our site is only for users in the UK

3.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

4. You must keep your account details safe

4.1 Where you have an online account, you must treat login details and other information relating to your account as confidential. You must not disclose it to any third party. Further information can be found in our Loyalty Terms.

5. Our liability to you

5.1 The information contained in this website is not comprehensive. Despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case.

5.2 The content is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of our site. You agree not to use our site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.3 Different terms including different limitations and exclusions of liability may apply under the BPme Rewards scheme. Please see the relevant terms for further information. For the avoidance of doubt, nothing in these terms will limit BP’s liability where it would be unlawful to do so. This includes liability for death or personal injury arising from its negligence, the negligence of its employees, agents or subcontractors or for fraud or fraudulent misrepresentation. If you are in a jurisdiction which does not allow for the limitation of liability in contracts, the foregoing limitation may not apply to you. We are of course happy to discuss with you the access to, or the use of this website or any information contained in it if you e-mail us at bpmeRewards@bp.com.

5.4 Other than in respect of personal information which will be treated in accordance with the BP Privacy Statement that appears in this website, if you provide information to us, you retain all of your ownership rights in your content, but you grant us and other users of our site a perpetual, transferable, royalty-free and worldwide licence to use and exploit the information in any way we choose and to distribute and make it available to third parties. You waive all moral rights you may have in such information. Such information shall be deemed to be non-confidential.

6. Ownership of the intellectual property in this site

6.1 The intellectual property in the contents and any downloads from this website is owned by or licensed to BP Oil UK Limited or its subsidiaries unless otherwise stated. All rights reserved. BP Oil UK Limited, Chertsey Road, Sudbury on Thames, Middlesex, TW16 7BP.

6.2 You are responsible for obeying all applicable intellectual property laws. We permit you to make copies of this website as necessary incidental acts during your viewing of it; and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other use is strictly prohibited. You may not frame this site nor link to a page other than the home page without our express permission. You do not acquire ownership rights to, or a right to use (other than as expressly set forth above), any content, document or other materials viewed through the website. The posting of information or materials on the website does not constitute a waiver of any right in such information and materials.

7. Ownership of trademarks

7.1 BP, BPme, the BP Shield and the Helios mark are trademarks of BP p.l.c. These terms of use do not grant you any rights in any trade marks, trade names or logos owned by BP, its subsidiaries, its third party suppliers and contributors unless otherwise stated in the Section 6 above "Ownership of the intellectual property in the site".

8. Restrictions and prohibitions of use

8.1 Your rights to access and use this site and any information, materials or documents (collectively defined as “Content and Materials”) contained on this website are subject to the following restrictions and prohibitions on use: You may not:

(a) copy, print (except for the express limited purpose permitted by the “Ownership of the intellectual property in this site” section 6 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the website or any Content and Materials retrieved from the website;

(b) use any Content and Materials from the website in any manner that may infringe any intellectual property right, proprietary right, or property right of us or any third parties; or

9. Errors, corrections and changes: disclaimers

9.1 We do not represent or promise that the website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We may make changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the website.

10. Use of any Hyperlink

10.1 Neither we nor any of our subsidiaries are responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. We have no control over the contents of those sites or resources.

10.2 Where we provide a hyperlink to a third party's website, we do so for information purposes only. Such a hyperlink does not signify that BP or its subsidiaries have reviewed or approved of the connected third party's website or its contents - indeed in certain instances, a hyperlink may connect you to a third party's website containing views contradictory to those expressed on our website or otherwise held by BP and its subsidiaries. We have no control over the contents of those sites or resources.

Gifting Terms & Conditions

1. In order to send a gift, you must be:

a. a registered member of BPme Rewards

b. with a minimum points balance of 500 points or more

c. Have sent no more than 4 gifts in the current calendar month,

d. Have completed a qualifying transaction of at least £1

e. All point gifts must be between 500 and 4,000 points

f. Have the correct email address for the BP Rewards Customer you want to send the gift to

2. In order to receive a points gift, you must be:

a. A registered BPme Rewards customer.

b. Have received fewer than 100,000 points worth of gifts in the current calendar year,

c. Have completed a qualifying transaction of at least £1

3. When sending a points gift you will be able to include a message to person you are gifting the points to. The message will be subject to BP’s discretion and any message that BP finds inappropriate, offensive or illegal will be blocked.

4. A confirmation of the gift will be sent by email to the gifted customer including the gifters’ name, number of points gifted, the new account balance and the gifters’ message (where populated).

5. This confirmation email (points balance update) will be sent to all gifted customers as a service message.

1.1 Friend Referral 1. The Friend Referral Scheme is available to BPme Reward customers that are fully registered “Qualifying BPme Rewards Referrer”).

2. The Qualifying BPme Rewards Referrer can access their personal Friend Referral Code (“Code”) on the Friend Referral page in the navigation menu once logged in at www.bpmerewards.co.uk.

3. The Code does not have an expiration date.

4. The BPme Rewards Referrer can share the Code, via email, text, Facebook messenger or Tweet to an unlimited number of friends (each known as a “BPme Rewards Referee”).

5. The Code is only applicable to BPme Rewards Referees that are currently not registered for BPme Rewards.

6. After receiving the Code, the BPme Rewards Referee will need to collect a BPme Rewards card from a BP site and register for BPme Rewards at www.bpmerewards.co.uk or download the BPme app and start the registration process, where there is an option to input the Code.

7. In order to qualify for the Friend Referral Scheme, a BPme Rewards Referee shall be required to successfully complete the registration process (www.bpmerewards.co.uk/terms-and-conditions) and perform a qualifying transaction at a BP site.

8. A qualifying transaction is a purchase of > 1£ at a BP site within 3 months of registration (“Qualifying Transaction”).

9. Once a BPme Rewards Referee has completed the BPme Rewards customer registration and performed a Qualifying Transaction, subject to clause 10 below, both the Qualifying BPme Rewards Referrer and the BPme Rewards Referee shall receive 250 points (“Bonus”).

10. A Qualifying BPme Rewards Referrer shall only be eligible to receive the Bonus a maximum of four (4) times per calendar month and a maximum of 12 times per calendar year.

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